Enterprise Account Manager

Freightos; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global freight booking platform is seeking an Enterprise Account Manager to enhance customer relationships and drive adoption of digital products. The ideal candidate has 3-5 years of relevant experience and fluency in English. The role offers hybrid work flexibility and a commitment to professional development.

Servicios

Private Health Insurance

Flexible Remuneration options

Annual training budget

Flexible schedule

Formación

• Fluent English speaker and writer.
• 3-5 years of experience in enterprise account management.
• Understanding of international freight and logistics.

Responsabilidades

• Build a strong network connecting with customers.
• Establish a framework for prioritizing customer engagement.
• Coordinate with internal teams to ensure customer satisfaction.

Conocimientos

SAAS

Account Management

CRM

Client Relationships

Sales Goals

Herramientas

Salesforce

Cloud

Descripción del empleo

Almost every single thing that you eat wear or use (yes even the screen youre reading this on) is imported. Freight quite literally moves the world. And were helping it move even better.

Freightos (Nasdaq : CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners thousands of freight companies and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry weve been crushing it with double-digit growth year after year supporting well over one million shipments every year.

About the Role

Were looking for an Enterprise Account Manager to well empower our Freightos Enterprise Solutions customers. The ideal candidate will have both the aptitude and passion to master freight jujitsu understanding what we do the tech that makes it happen our weird obsession with freight puns and our competitive advantages. And then theyll take that understanding to bring success to even more of the worlds largest enterprise BCOs. The role will report to the VP Commercial Enterprise Shippers which makes it even more exciting.

Responsibilities

• Build up a strong network connecting with customers while juggling internal relationships with product management R&D support sales and marketing teams to demonstrate the value of Freightos and in turn help Freightos Enterprise customers.
• Establish a framework for prioritizing customer then make it happen.
• Keep our CRM systems and practices up-to-date
• Be on the lookout for how to increase adoption of our digital products looking for expansion opportunities and picking up on the details and data points that indicate that your accounts need attention - and you convert those points into agreed action plans that will lead to better adoption rock star level support & more revenue.
• Protect the revenue from your accounts by reducing risks of churn and coordinating with different departments to ensure that our accounts remain our accounts.
• The quality and reliability of our Enterprise Products is key and youll coordinate with the Product Team around the world to help drive adoption with our global accounts along with coordinating approaches with regional & global management to ensure a recipe for success with greater booking market share amongst the accounts you manage.
• Forge strategic relationships with customers starting as an account manager and ideally becoming a person theyd be hoping to take out for a business lunch. You might find yourself building relationships until youre asked to be their kids godparents.
• Help create a stellar customer experience unifying Sales Support Product and others.
• Think of creative solutions for engaging customers who are so outside the box.

Hybrid: Yes

Requirements

About You

Basic requirements

• Fluent English speaker and writer - from the friendly chat to the C-level meetings lingo.
• 35 years of experience in enterprise account management sponsor and decision-maker relationships with BCOs and Fortune1000 enterprises or providing logitech software solutions in shipping / SCM / logistics services.
• Understanding and experience in international freight (ocean air multimodal). Related industry skills (freight logistics transportation supply chain) are a plus.
• Proven track record of building business relationships with mid / senior level executives on the customer side.
• Ability to grow an account pinpoint where real issues are and where creative solutions can be found.
• Willingness & ability to jump on a plane or car and sit down face-to-face with a customer for regular check-ups issue resolution expansion planning etc.
• Comfortable working in a cross-department role requiring regular interactions with various stakeholders within the company.
• Hold the vision of broader company goals understand present and reach business objectives with an ability to align company and customer strategy.
• Methodical organized and detail oriented. Enough that youre upset that we forgot the - between detail and oriented.
• Proactiveness assertiveness and self-confidence even in stressful situations.
• Ability to prioritize tasks in order to reach individual & company goals in a fast-paced environment.

Preferred requirements

• Experience presenting software solutions and development roadmaps as well as leading customer feedback roundtables.
• Experience simultaneously supporting a variety of software products (CRM BI etc.) and using data to make better decisions while driving customer value.
• Experience in project management.
• Additional languages.

Why Freightos is the Perfect Runway for Your Career!

• We genuinely value work-life balance! We work hybrid allowing you to enjoy quiet days at home free from traffic with in-office days to meet your fabulous team face-to-face just 5 days a month.
• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance youll receive an annual training budget for personal and professional development.
• We dont just offer jobswe offer a stake in something bigger. As part of Freightos youll be eligible to receive equity incentive grants that vest over time aligning your success with the companys long-term growth. The more we build together the more you benefit.
• A multicultural global team makes global freight easier. Youll work with people from around the world gain new perspectives and experience diverse ways of thinkingfun and eye-opening!
• Some cool perks such as Private Health Insurance Ticket Restaurant and Flexible Remuneration options for nursery transport and restaurant vouchers.
• Flexible schedule & intensive working hours on Fridays so that you can enjoy a longer weekend : )
• Our office in Torre Glories is located in the center of the tech HUB in Barcelona and has stunning city views. We organize events and gatherings throughout the year to keep the team connected and energized.

Freightos is an equal opportunity employer committed to treating all potential employees fairly and ensuring equal opportunities for everyone.

Key Skills

SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics

Employment Type : Remote

Experience : years

Vacancy : 1