Dutch Speaking Content Moderator - Barcelona

Teleperformance; Barcelona; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

A global customer service provider in Barcelona is seeking a Social Media Moderator to ensure user compliance on a popular platform. Required skills include C2 Dutch and advanced English, with a preferred background in content moderation. The role includes fixed working hours with both afternoon and night shifts. Benefits include health insurance discounts and a modern office environment with wellness programs.

Servicios

Health insurance discount

Wellness programs

Free coffee and fruit

Initial training and ongoing coaching

Formación

• Experience in content moderation, customer service, or contact centers is preferred.

Responsabilidades

• Review user-generated content for compliance with guidelines.
• Monitor platforms for inappropriate material.
• Collaborate with teams to improve moderation strategies.

Conocimientos

C2 level of Dutch

Advanced English

Affinity for social media

Goal-driven

Proactive

Educación

Completed studies (ESO/High School or higher)

Descripción del empleo

Overview

Are you an avid social media user with a keen eye for detail?

We have an exciting opportunity for you! Join us to play a key role in ensuring a safe and positive experience for users on one of the most popular social media platforms.

Responsibilities

• Review user-generated content to ensure compliance with guidelines.
• Monitor platforms for inappropriate or harmful material and take necessary actions.
• Collaborate with teams to improve moderation strategies and ensure a safe user environment.

Requirements

• C2 level of Dutch and advanced English.
• Strong affinity for social media, goal-driven and proactive.
• Content moderation, customer service, or contact center experience is a plus.
• Mandatory: Completed studies (ESO/High School or higher).

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits / Schedule

• 38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Shifts: Afternoon (16:00-00:00) and Night (00:00-08:00)
• Health insurance discount and wellness programs.
• Modern office near Glories mall, with free coffee and fruit.
• Initial training and ongoing coaching.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.