Dutch Customer Experience Specialist in Valencia!

Cross Border Talents; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading customer service organization in Valencia seeks a passionate Customer Experience Specialist. The role involves engaging customers via multiple communication channels, providing assistance, and ensuring satisfaction. Candidates must be fluent in Dutch and have strong English skills. We offer competitive salaries, a fully on-site role, and numerous employee benefits, including career growth opportunities and training programs.

Servicios

Competitive salary

Flexible shifts

Free meals

Career growth opportunities

Team events

Spanish lessons

Formación

• Fluent in Dutch (C2) and English (C1) with excellent communication skills.
• Detail-oriented and able to handle customer inquiries effectively.
• Creative problem-solver who can navigate challenging situations.

Responsabilidades

• Engage with customers through various channels to provide support.
• Personalize interactions and enhance customer satisfaction.
• Identify customer needs and offer tailored solutions.

Conocimientos

Excellent Dutch (C2)

Strong command of English (C1)

Customer service skills

Problem-solving abilities

Empathy

Detail-oriented

Descripción del empleo

Join Our Team as a Customer Experience Specialist in Valencia!

Are you passionate about delivering exceptional customer service? Join our dynamic team in Valencia as a Customer Experience Specialist and help create memorable experiences for our customers!

What You’ll Do:

• Engage with Customers: Communicate effectively through phone, email, chat, and social media to provide top-notch support.
• Personalize Interactions: Utilize your extraordinary communication skills, listening, empathy, and personalization to make every customer feel valued.
• Guide and Assist: Help customers with their inquiries, ensuring they receive the right solutions and leave with a smile.
• Enhance Processes: Identify customer needs and elevate issues internally to improve our services and processes.
• Drive Performance: Focus on key performance indicators like Customer Satisfaction, quality, and productivity to achieve outstanding results.
• Boost Retention: Maintain high customer satisfaction and retention through impactful experiences.

Who We’re Looking For:

• Language Proficiency: Excellent Dutch (C2) skills with a strong command of English (C1 level).
• Problem‑Solver: A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.
• Empathetic Approach: Calm and understanding when dealing with challenging customer situations.
• Curious and Creative: A love for investigation and using creative problem‑solving skills to ensure satisfaction.
• Target‑Driven: Aiming to exceed expectations and achieve outstanding results.

What We Offer:

• Attractive Remuneration: Competitive salary based on experience, skills, and performance.
• Flexible Shifts: Work shifts between 9:00 AM and 11:00 PM, with opportunities for late‑night shifts (2:00 PM - 11:00 PM).
• On‑Site Environment: Fully on‑site role (no remote work available).
• Diverse Team: Be part of a dynamic international team representing over 25 nationalities.
• Employee Benefits: Enjoy a benefit program that includes free breakfast/lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.
• Career Growth: Thrive in a high‑performance culture that supports your career development within the organization.
• Administrative Support: Receive assistance with Spanish administration matters.

Ready to elevate your career in customer experience? Apply now and become a key player in our exciting team in vibrant Valencia, Spain! Your journey to success starts here!