Delivery Lead — Virtual-First IT Services

HCLTech; Madrid; Híbrido; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A fast-growing tech company in Madrid is seeking a Delivery Lead to enhance service delivery. The role requires 12 years of experience and a Bachelor's degree, focusing on managing project integration and client relationship management. Candidates should have certifications in Lean Six Sigma, PRINCE/PMP, and ITIL, along with a high level of English proficiency. This position promotes work-life balance and career growth opportunities.

Servicios

Learning and career development opportunities

Virtual-first work environment

Diversity and inclusion initiatives

Formación

• 12 years of experience in service delivery management.
• Experience managing AI or Integration related projects is a plus.
• Proven ability to understand client industries and deliver results.

Responsabilidades

• Lead and manage service delivery teams.
• Ensure strong governance and stakeholder management.
• Maximize account retention through innovative solutions.

Conocimientos

Service Outsourcing / Operations experience

High level of English

Educación

Bachelor's degree

Herramientas

Lean Six Sigma Certification

PRINCE / PMP Certification

ITIL Foundation Certification

Descripción del empleo

A fast-growing tech company in Madrid is seeking a Delivery Lead to enhance service delivery. The role requires 12 years of experience and a Bachelor's degree, focusing on managing project integration and client relationship management. Candidates should have certifications in Lean Six Sigma, PRINCE/PMP, and ITIL, along with a high level of English proficiency. This position promotes work-life balance and career growth opportunities.