Data Privacy Specialist

Eurofirms; Madrid; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading technology service provider in Madrid seeks a Legal / Privacy Operations Specialist. This role involves ensuring GDPR compliance, enhancing customer satisfaction, and collaborating with internal teams. The ideal candidate will possess over 2 years of experience in customer operations and a strong understanding of data protection laws. Join a dynamic team dedicated to delivering superb customer experience and fostering trust.

Formación

• 2+ years of experience in customer experience or operations role.
• General knowledge of GDPR and data subjects’ rights handling.
• CIPP / E certification is a huge advantage.

Responsabilidades

• Ensure GDPR compliance and improve customer satisfaction.
• Act as the voice of the customer and work with the product team.
• Handle data subject requests and provide analytical reports.
• Develop data protection training materials for business units.

Conocimientos

Customer experience

Data protection knowledge

GDPR compliance

Analytical reporting

Proficiency in Word

Proficiency in Excel

Descripción del empleo

Overview

Are you passionate about the world of new technologies? Do you have experience in Data Privacy Specialist and Translator? Then this is your job!

Our vision for our future Legal / Privacy Operations Specialist will play a key role in the success of the business, ensuring that our customer receive the best possible experience. As the Legal / Privacy Operations Specialist, you will be working with a truly dynamic team. The ideal candidate will work closely with our Customer Service team / privacy and legal team to improve our internal processes and providing valuable feedback on product performance to perform the following duties :

Responsibilities

• Play a key role GDPR compliance, ensuring customer satisfaction and building trust.
• Act as “voice of the customer”, work with product and Business Growth team.
• Proactively flag lacks of efficiency, providing upward feedback communicating regularly with supervisors and managers.
• Handle and reply to data subject requests in a timely manner as the first line support and provide an analytical report to Head of Customer Service and Chief Privacy Officer.
• Work closely with privacy team to improve processes so that customers can execute their data subject rights.
• Provision and development of data protection training, including training materials, for specific business units as required.

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Qualifications

• 2+ years of experience working in a customer experience / operations role, legal or data protection projects are preferred.
• Proficient in office software applications, Word and Excel.
• General knowledge on GDPR especially related to data subjects’ rights handling and / or CIPP / E certification is a huge advantage.