Customer Support Specialist (Spanish Market)

Finsolutia; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading fintech company in Madrid seeks a Customer Support Specialist to assist mortgage brokers with their SaaS platform. You will handle client inquiries, troubleshoot issues, and guide users through onboarding. Ideal candidates should be fluent in Spanish, possess customer support experience, and be proactive. The role offers flexible working hours, a competitive compensation package, and opportunities for professional growth.

Servicios

Competitive and flexible compensation package

Flexible working hours

Comprehensive benefits package including health and life insurance

Wide range of training opportunities

Formación

• 1+ years of experience in Customer Success or Customer Support.
• Comfortable leading meetings and webinars.
• Willingness to occasionally travel to Lisbon for training.

Responsabilidades

• Handle client inquiries professionally through Intercom.
• Troubleshoot customer issues and escalate complex problems.
• Guide customers through onboarding and platform usage.
• Gather customer feedback for product improvement.

Conocimientos

Fluency in Spanish

Communication skills

Problem-solving mindset

Organized and proactive

Fast learner

Empathy and patience

Herramientas

Intercom

Descripción del empleo

Overview

At Finsolutia were looking for a Customer Support Specialist (CSS) to assist our growing portfolio of mortgage brokers and credit intermediaries in Spain and help them to make the most of our specialized SaaS platform.

As part of our A-team youll be the key contact person for our clients guiding them through onboarding sharing best practices helping them unlock the full potential of our solution and report trouble tickets.

Ready to come aboard

Your Role in This Journey

• Customer Support : Respond to client inquiries through our support system (Intercom) in a timely professional and empathetic manner.
• Issue Troubleshooting : Diagnose and resolve common customer problems escalating more complex issues to product or development teams when needed.
• Platform Guidance : Help users understand how to navigate our platform sharing tips and tutorials as needed.
• Customer Feedback : Identify recurring issues and share customer insights with the Product and Customer Success teams to improve the overall experience.
• Customer Onboarding : Lead and support onboarding sessions for new clients ensuring a smooth and engaging start on the platform.
• Internal Collaboration : Participate in internal team syncs to align on common customer challenges and solutions.
• Training & Webinars : Deliver online training sessions and product webinars to present new features and ensure customers stay up to date with platform developments.

What We Expect From You

• Fluency in Spanish at a native level.
• Minimum 1 year of experiencein Customer Success Customer Support or another client-facing role ideally in SaaS Fintech or Proptech industries.
• Good communication and presentation skills - confident in leading meetings webinars and product demos.
• Organized proactive and able to multitask in a dynamic SaaS environment.
• A problem-solving mindset with a desire to help people.
• A fast learner who is comfortable with technology and software platforms.
• A friendly empathetic and patient attitude.
• Someone who wants to start or boost a career in the fintech ecosystem.
• Willingness to travel occasionally to Lisbon to receive initial training on the platform internal processes and service standards.

Bonus Points

• Fluency in English (verbal and written).
• Fluency in Portuguese (verbal and written).
• Some knowledge and hands-on experience with Intercom.
• Familiarity with mortgage consumer or automotive credit solutions and their legal frameworks.

What can we offer you

• Join a dynamic and fast-growing company.
• Thrive in a supportive work environment that fosters your professional growth.
• Enjoy a competitive and flexible compensation package.
• Benefit from flexible working hours to balance your life and work.
• Take advantage of a wide range of training opportunities to develop your skills.
• Access a comprehensive benefits package including health insurance life insurance and flexible perks.

About Us

Finsolutia established in the world of credit servicing and has since evolved into a leader in mortgage technology transforming the way mortgage ecosystems are managed.

Headquarters in Madrid and Lisbon our team of over 400 highly skilled professionals combines deep expertise with cutting-edge AI-driven technology to deliver tailored end-to-end mortgage solutions.

We empower organizations of any size with innovative technology and specialized business expertise to streamline mortgage loan processes unlocking efficiency and fueling growth through leading technical solutions powered by artificial intelligence.

Know more aboutFinsolutiahere :

Privacy Note

At Finsolutia we evaluate all candidates fairly and equitably ensuring equal opportunities for all applicants. Our selection process is based solely on the skills experience and competencies required for the position. No candidate will be discriminated against based on race gender age sexual orientation gender identity religion disability or any other personal characteristic. We are committed to providing an inclusive environment and equal opportunities for all candidates.

Please note that the personal data collected through this channel will be used exclusively for the professional management of the recruitment process in question. Your data will be processed and stored by Finsolutia Spain SLU in accordance with Regulation (EU) 2016 / 679 of April 27 2016 (GDPR). This information will be retained for a maximum period of 4 years in the event you participate in a recruitment process. You may at any time object to the storage and processing of your data withdraw your consent and exercise your rights of access rectification and erasure under the applicable regulations.

To exercise these rights you may contact us in person or by post enclosing a copy of your ID at :

Recruitment Department Finsolutia Spain SLU

Calle Cardenal Marcelo Spínola 14 4th Floor 28016 Madrid Spain

Alternatively you may send a written request along with a copy of an official identification document to :