Customer Success Manager - Spanish/French speaking

Tungsten Automation; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading automation solutions provider is seeking a Customer Success Manager in Spain, Catalonia, Barcelona. This role focuses on building long-term relationships with strategic customers, ensuring customer satisfaction, and driving the adoption of solutions. Responsibilities include aligning customer success goals, providing insights, and advocating for customers within the company. Ideal candidates should possess strong problem-solving and communication skills, with an ability to understand customer needs and maximize their investment in products.

Formación

• Expert in customer use cases and business outcomes to drive success.
• Ability to communicate effectively with various stakeholders.
• Strong understanding of Tungsten Automation products and services.

Responsabilidades

• Build and maintain long-term relationships with strategic customers.
• Monitor customer success outcomes and align them with goals.
• Act as a trusted advisor to customers for maximized product value.

Conocimientos

Customer relationship management

Strategic advising

Problem-solving

Communication

Product knowledge

Descripción del empleo

Job Purpose:

The Customer Success Manager (CSM) works with our most strategic customers along with internal Tungsten Automation Corporation groups to build long-term relationships and drive customer success and satisfaction with Tungsten Automation Corporation Solutions, ensuring customers realize the full value of Tungsten Automation Solutions.

The ultimate objectives of the CSM position are a positive, unqualified, reference from the customer and continual growth of the customer's Tungsten Automation Corporation solutions footprint.

The CSM will achieve this outcome by developing and maintaining a clear understanding of the customer’s key objectives and success outcomes for Tungsten Automation Corporation solutions. The CSM will have the ability to link those outcomes to the detailed success plan and will monitor and communicate to ensure the outcomes are aligned to the goals, and parties are aligned. CSMs will identify issues or conflicts and act as an advocate for the customer in their resolution.

The CSM is not intended to replace any other role or position that would normally be involved in Professional Services, Technical Support, Products, Marketing, or Sales. This position will interact with all these groups to ensure the Tungsten Automation Corporation team is operating in lockstep and achieves the goal of a satisfied and referenceable customer.

They will also help manage customer expectations relative to timing, deliverables, functionality, and a variety of issues that often arise in complex solutions that involve multiple growth products.

• Customer Success Managers are responsible for becoming experts in customer use cases, needs, and business outcomes to proactively identify how our products, services, and value proposition can best drive and support our customers’ journey.
• You will develop an understanding of Tungsten Automation Corporation products, solutions, and services to provide high-value-add advice to customer stakeholders at all levels.
• You will drive the adoption of Tungsten Automation Corporation solutions at all stages of the customer journey while building high customer satisfaction, maximizing the value of customer investment, and converting them to Tungsten Automation promoters.
• You will also act as the voice of your customers internally at Tungsten Automation Corporation, providing feedback and insights on how Tungsten Automation can better serve our customers.
• Collaborate with the sales team on account strategy development for assigned customers, understanding and defining customer vision and strategy for maximizing their investment in Tungsten Automation Corporation products.
• Create a joint success plan (JSP) with customers and internal Tungsten Automation Corporation account teams.
• Drive adoption of Tungsten Automation Corporation products, maximizing customer investment and accelerating time-to-value.
• Act as a trusted/strategic advisor to each customer helping to drive the continued value of our products and services, while you provide thoughtful leadership, possibly challenging business and technical stakeholders.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.