Customer Success Manager Iberia

Medtronic; Madrid; Presencial; EUR 65.000 - 99.000; Jornada completa

Descripción de la vacante

A leading healthcare technology company seeks a Customer Success Manager in Madrid, Spain, to guide clients through product implementation and strategic objectives using HealthCast solutions. This role involves managing client relationships, driving product adoption, and ensuring customer satisfaction. Candidates should have a Nursing Degree, 5+ years of healthcare experience, and be fluent in English and Spanish, with a willingness to travel up to 50%. Offering competitive compensation and bonuses.

Servicios

Competitive salary

Flexible benefits package

Short-term incentive plan

Formación

• 5+ years of customer-facing experience in post-sales or services roles, preferably in healthcare.
• Experience conducting training sessions or workshops for customers.
• Willingness to travel up to 50% per month.

Responsabilidades

• Manage relationships with assigned clients, driving product adoption and retention.
• Develop Customer Success Plans to help customers achieve their goals.
• Track customer progress through KPIs and report internally and externally.

Conocimientos

Customer relationship management

Project management

Product adoption

Public speaking

Fluent in English and Spanish

Educación

Nursing Degree or related Bachelor’s Degree

Herramientas

MS Office

Descripción del empleo

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

HealthCast™ remote monitoring, connectivity, and interoperative solutions help to optimize workflow, simplify patient management, and empower clinicians with actionable insights.

As a Custumer Success Manager, you will be the cornerstone of our customers' journey, guiding them from initial implementation through achieving their strategic objectives and maximizing the value of their HealthCast solutions. You will blend expert project management with a keen focus on customer success, ensuring seamless adoption, driving measurable outcomes, and fostering long-term partnerships. You will report to the HealthCast Western Europe Leader and will be responsible for the project's success from the customer's perspective. For this position you will be based in Spain and expected to travel across Spain and Portugal.

Responsibilities may include the following and other duties may be assigned:

• Manage relationships with assigned clients, driving product adoption, ensuring retention, and facilitating renewals
• Develop Customer Success Plans to help customers achieve their goals
• Work with the Account team to define key success criteria and ensure customer satisfaction
• Track customer progress through key performance indicators (KPIs) and report internally and externally
• Schedule regular check-ins with clients to review program status and executive dashboards
• Establish yourself as a trusted advisor to the customer, driving continued value our solutions
• Collaborate with the sales team to identify new opportunities for product usage
• Identify and pursue upsell and cross-sell opportunities
• Advocate for customer needs and resolve concerns by coordinating with relevant teams
• Provide expert guidance on deployment and operational best practices
• Lead training sessions or workshops to demonstrate product value
• Keep customers informed about new product features and updates
• Address technical questions, issues, or escalations by working with support and product management teams
• Stay current on platform functionality and future product developments
• Engage with insurance companies to explore reimbursement opportunities for customers

Required Knowledge and Experience:

• Nursing Degree or related Bachelor’s Degree
• Nursing or Respiratory Therapist (RT) experience preferred
• 5+ years of customer-facing experience in post-sales or services roles, preferably in healthcare
• Proven experience driving customer satisfaction, product adoption, and retention
• Experience developing product, user cases and workflows with customers
• Experience conducting training sessions or workshops for customers
• Fluent in English and Spanish, Portuguese will be a plus; Proficiency in MS Office
• Strong public speaking, presentation, and communication skills
• Familiarity with enterprise software and healthcare technologies
• Willingness to travel up to 50% per month

Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Spain: 65,600.00 EUR- 98,400.00 EUR|This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here