Customer Success Manager

Artisan; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A technology-driven company in Madrid is seeking a Customer Success Manager to ensure successful onboarding of new clients, optimize customer engagements, and enhance their use of the AI platform. The ideal candidate will have strong consultative skills and a passion for driving customer satisfaction and growth.

Formación

• Experience in customer success or account management is preferred.
• Strong communication and relationship-building skills are essential.
• Ability to analyze campaign performance metrics.

Responsabilidades

• Own the onboarding process for new customers.
• Run regular performance review meetings with customers.
• Act as a consultative partner for maximizing Ava's impact.
• Collaborate with customer support to resolve issues.
• Actively contribute to product development through customer feedback.

Conocimientos

Consultative GTM expertise

Operational excellence

Customer onboarding

Performance review insights

Descripción del empleo

About Artisan At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates.

Our first, Ava, is an AI BDR. She finds and researches leads, writes emails in your company’s tone of voice, runs outbound sequences, manages deliverability, and self-optimizes over time. Human teams use Artisan as their primary sales platform, replacing a fragmented stack of tools.

We’re Y Combinator W24, backed with $35M+ from top-tier investors, and already at $7M+ ARR with customers like Remote, Quora, and SumUp. Our mission is to redefine how go-to-market teams scale.

The Role

As a Customer Success Manager at Artisan, you’ll be the strategic partner to our customers, ensuring they launch successfully, get measurable value, and continuously improve their outbound with Ava. You’ll blend consultative GTM expertise with operational excellence to drive customer adoption, satisfaction, and growth.

Responsibilities

• Own the onboarding process — guiding new customers from contract to value realization, ensuring smooth setup and launch.
• Run regular performance review meetings — delivering insights on campaign performance and advising optimizations.
• Act as a GTM / outbound consultant — working hands-on with customers to maximize Ava’s impact on pipeline generation.
• Partner with customer support — helping triage and resolve platform issues quickly.
• Collaborate with product — surfacing customer feedback and shaping the roadmap to better meet GTM needs.
• Manage success KPIs — including adoption, campaign performance, retention, and expansion.
• Drive adoption, retention, and expansion of customer engagements.