Customer Success Executive - German Speaking

BizAway S.r.l. (ES); Barcelona; Híbrido; EUR 40.000 - 50.000; Jornada completa

Descripción de la vacante

A fast-growing tech company in Barcelona is seeking a Customer Success Executive to manage a portfolio of clients in the DACH market. The role involves onboarding, ensuring client satisfaction, and identifying upsell opportunities. The ideal candidate is fluent in German and English, with at least 1 year of experience in a client-facing role. The company offers a competitive salary, flexible working policy, and a multicultural working environment.

Servicios

Competitive salary and bonus opportunity

Career development

Flexible working policy (3 days in office + 2 remote)

Free coffee and beers

Friday afternoons off

Formación

• Fluent in English and German.
• 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role.
• Comfortable working with CRM tools, preferably Salesforce.
• Strong communication skills and a client-first mindset.

Responsabilidades

• Manage and grow a portfolio of corporate clients.
• Deliver seamless onboarding tailored to each client’s needs.
• Track client health through usage data and surveys.
• Drive adoption of BizAway’s platform.
• Identify and act on upsell opportunities.
• Collaborate closely with Sales, Support, and Product teams.

Conocimientos

Fluent in English and German

1+ years in B2B Account Management

Comfortable with CRM tools

Strong communication skills

Proactive and organized

Herramientas

Salesforce

Descripción del empleo

Overview

We are looking for a driven and enthusiastic Customer Success Executive - German Speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team.

Your role in BizAway

As a Customer Success Executive, you will manage a portfolio of BizAway clients in the DACH market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs
• Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions
• Proactively identify and act on upsell opportunities to expand client usage and revenue
• Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
• Proactively suggest actions and campaigns to improve the customer journey and enhance growth

Your basic qualifications

• You are fluent in English and German
• You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role
• You are comfortable working with CRM tools (Salesforce preferred) and client dashboards
• You are proactive, organized, and thrive in a fast-changing environment
• You have strong communication skills and a client-first mindset

We are also interested in

• Experience in SaaS, Travel Tech, or fast-growing scale-ups
• Experience managing a large volume of B2B clients
• Additional language capabilities

Our offer

• A seat on a scale-up with skyrocketing growth
• Competitive salary and bonus opportunity
• Career development and the chance to specialize in scalable Customer Success
• Multicultural and international team in the heart of Barcelona
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Friday afternoons off
• Flexible working policy (3 days in the office + 2 remote)

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.