Customer Success – AEC Industry Advisor, Italian market

Autodesk; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global software company in Barcelona seeks a team member for customer success to engage with clients, foster adoption of solutions, and manage relationships. The ideal candidate is fluent in English and Italian, with experience in the Architecture and Construction industry, strong communication skills, and a commitment to inclusivity. This role offers a competitive compensation package with bonus opportunities.

Formación

• Relevant experience or education in the Architecture and Construction industry.
• Strong relationship building and interpersonal skills.
• Ability to drive cross-functional collaboration and stakeholder management.

Responsabilidades

• Engage with customers to maximize Autodesk solutions usage.
• Establish and execute onboarding and adoption strategies.
• Identify at-risk accounts and mitigate risks.

Conocimientos

English proficiency

Italian proficiency

Communication skills

Problem solving

Data analytics

Descripción del empleo

Position Overview

Join Autodesk's Scaled Customer Success team, where we create impactful experiences for our customers while supporting improved revenue and overall company growth. As we transform our business model, driving continuous adoption of our technology is key to success for both Autodesk and our customers.

You will be part of the EMEA Scaled Customer Success team, supporting companies through the Onboard and Adopt lifecycle stages. Your role will be to help them achieve their business goals by maximizing the potential of Autodesk solutions.

Our guiding principles are to be collaborative, foster a growth mindset, reimagine what is possible, and be unstoppable in our pursuit of impact and results. We build trust through every interaction and are committed to creating a diverse and inclusive workplace.

Principle Duties and Responsibilities

• Proactively engage with customers through outbound calls, emails, and meetings, leveraging industry-specific knowledge. Interact with various personas within customer organizations, from IT staff to C-level executives.
• Establish and execute onboarding and adoption strategies to increase customer value. Monitor customer usage data and other health indicators, and translate these into a customer success engagement approach to increase Autodesk product usage and adoption.
• Identify and engage with at-risk accounts using strong discovery and consultative skills to mitigate risk and realign them to success.
• Expand and grow Autodesk's existing customer portfolio by identifying opportunities for new business development.
• Collaborate cross-functionally with Sales, Channel Partners, Support, and other Autodesk stakeholders to drive customer milestones.

Qualifications

• Professional working proficiency in English and Italian.
• Relevant experience or education in the Architecture and Construction industry.
• Strong communication skills such as relationship building, interpersonal skills, empathy, active listening, influencing and negotiating, objection handling and storytelling.
• Proficiency or familiarity in the following skills: time management, account management, business acumen, problem solving, data analytics, strategic thinking, and planning.
• Ability to drive cross-functional collaboration and stakeholder management.
• AI savviness is a plus.
• Experience working in diverse teams and a commitment to fostering an inclusive workplace.

Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here : Diversity & Belonging

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