Customer Service Representative with High Level of French, Spanish & English

CPM; Barcelona; Híbrido; EUR 20.000; Jornada completa

Descripción de la vacante

A leading global fashion group is seeking a talented Customer Support Representative to deliver exceptional eCommerce support in Barcelona. The ideal candidate is fluent in French, English, and Spanish, and is passionate about customer service excellence. You will help create positive customer interactions, assist with product queries, and aim to exceed service targets. Enjoy a hybrid work model and various benefits including training and health support.

Servicios

Career Growth

Well-being Support

Perks & Discounts

Health Benefits

Skill Development

Referral Program

Formación

• Fluent in French, English, and Spanish, both spoken and written.
• Service-oriented with a strong drive to achieve customer service targets.
• Calm and composed demeanor, able to handle challenging calls.

Responsabilidades

• Provide outstanding support via phone, chat, and email.
• Create positive interactions with customers.
• Assist and guide customers with product information.
• Effectively handle complaints and objections.
• Cultivate positive relationships with customers and colleagues.
• Meet and exceed performance targets.

Conocimientos

Fluency in French, English & Spanish

Customer-centric focus

Professional demeanour

Growth mindset

Organized and efficient

Team player

Passion for customer excellence

Descripción del empleo

Overview

Our Client

AWWG : A Global Leader in Fashion

AWWG is a leading global fashion group, home to iconic brands like Pepe Jeans London, Hackett, and Façonnable.

Pepe Jeans, renowned for its high-quality, stylish, and durable denim, has a rich heritage of innovation. Continuously adapting to evolving trends, Pepe Jeans designs clothing that resonates with the modern consumer.

We are seeking exceptional individuals to join our team, embrace the unique spirit of our brands, and deliver an exceptional customer experience.

What’s your Mission?

Responsibilities

• Deliver exceptional eCommerce Customer Support : Provide outstanding support via phone, chat, and email.
• Foster positive customer relationships : Create positive and engaging interactions with customers.
• Provide expert guidance : Assist and guide customers with all necessary product and service information.
• Resolve customer issues effectively : Respond empathetically to customer needs and effectively handle complaints and objections.
• Build strong relationships : Cultivate and maintain positive relationships with customers, colleagues, and clients.
• Exceed performance expectations : Meet and exceed personal and team performance targets, adhering to quality and compliance standards.
• Deepen product knowledge : Gain a comprehensive understanding of client activity, campaigns, and product knowledge.
• Continuous professional development : Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.

Requirements

• Fluency in French, English & Spanish : Fluent in the three languages, both spoken and written.
• Customer-centric focus : Service-oriented with a strong drive to achieve and exceed customer service targets.
• Professional demeanour : Calm and composed, able to handle challenging calls professionally.
• Growth mindset : Open to feedback and eager to continuously improve performance.
• Organized and efficient : Highly organized with the ability to prioritize workload effectively.
• Team player : A natural team player who thrives in a supportive and collaborative environment.
• Passion for customer excellence : Passionate about delivering and receiving exceptional customer service in every interaction.

Benefits

• Start Date : October / November 2025
• Hours : 39 hours per week
• Work Schedule : Monday to Friday between 9 : 00 am & 6 : 00 pm
• Salary : €19,189.00 gross per year
• Performance Bonus : possibility to earn monthly bonus based on KPIs & performance.
• Work Model : Hybrid (6 days per month at the office)
• Training : 2 weeks of office-based training from Monday to Friday, from 9 : 00 am to 6 : 00 pm
• Office Location : Barcelona (La Sagrera)

Additional Perks

• Career Growth : Ongoing training and development.
• Well-being Support : Confidential counselling and resources.
• Perks & Discounts : Exclusive offers and rewards.
• Health Benefits : Discounted health insurance.
• Skill Development : LinkedIn learning and certifications.
• Referral Program : Bring a friend and get a referral bonus.