Customer Service Representative (Swedish-speaking) - On-site - Electrical Automotive Industry XM01

Concentrix; Barcelona; Presencial; EUR 21.000 - 24.000; Jornada completa

Descripción de la vacante

A global technology company in Barcelona is seeking a Customer Service Representative. You will handle customer inquiries, log call details, and ensure contractual standards are met. This role requires fluency in Swedish and English and at least one year of customer service experience. The company offers a competitive salary, bonuses, and various benefits, including career development programs. Join a diverse team and help shape the future of customer service in the electric vehicle industry.

Servicios

Full paid training

Career development programs

Referral bonuses

Formación

• Proficient or bilingual in Swedish and fluent in English.
• 1 year working experience in Customer Service.
• Working knowledge of IT Platform, Windows/MS Office.

Responsabilidades

• Take incoming customer contacts and resolve demands.
• Log call details and maintain service knowledge.
• Ensure contractual SLA is met and cover for absent agents.

Conocimientos

Proficient in Swedish

Fluent in English

Customer service disposition

IT knowledge (Windows/MS Office)

Ownership in problem resolution

Experience in automotive industry

Experience with electric vehicles

Descripción del empleo

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

As a Customer Service Representative in Barcelona (On‑site), you will be part of our team of game‑changers who are powering the brands of the future in electric cars.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained
• Provide cover for other agents in their absence, either within the same team or across teams
• Understand and comply with administrative duties including holiday, sickness and overtime
• Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Swedish and are fluent in English
• Have 1 year working experience in Customer Service
• Possess working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration
• Have good disposition to work in a customer service environment
• Can take ownership and progress calls to resolution or to escalated calls to resolution
• Experience in the automotive industry and with electric vehicles
• Have working experience with electric vehicles or possess your own

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full‑time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00
• Salary 21,700 euros gross/year + up to 2,000 euros gross/year in bonus
• Central location in Barcelona
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.