Customer Service Representative (German)

Salve.Inno Consulting; Málaga; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Spain is looking for a Multilingual Customer Service Representative fluent in German and English. The successful candidate will provide high-quality support to business clients through multiple communication channels. This role requires excellent interpersonal skills, attention to detail, and a strong commitment to customer satisfaction, with opportunities for career advancement in a supportive workplace.

Servicios

Competitive pay with performance incentives

Access to exclusive travel benefits

Opportunities for career advancement

Formación

• At least one year of customer service experience with a strong focus on customer satisfaction.
• Ability to perform well in fast-paced environments with strong multitasking capabilities.
• Willingness to work rotating shifts and full-time on-site schedules.

Responsabilidades

• Deliver prompt and professional assistance to business clients via multiple communication channels.
• Support customers with account-related inquiries and verify identity.
• Diagnose problems and provide customized solutions.

Conocimientos

Fluent in German (C1-C2)

Fluent in English (B2/C1)

Customer service experience

Strong problem-solving skills

Interpersonal skills

Attention to detail

Educación

High School diploma

Herramientas

Automated customer support software

Descripción del empleo

We are seeking a service-oriented and reliable professional to provide high-quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English, and you enjoy problem-solving in a fast-paced, international environment, this role could be a great fit for you.

Key Responsibilities

• Deliver prompt and professional assistance to business clients via multiple communication channels such as phone, email, and chat.
• Support customers with account-related inquiries, including verifying identity and confirming account details.
• Follow regulatory requirements and internal protocols as specified by the client.
• Diagnose problems and provide effective, customized solutions to meet customer needs.
• Ensure timely follow-up and resolution of customer issues to maintain high satisfaction levels.
• Keep detailed and accurate records of all customer interactions and updates in internal systems.
• Work collaboratively with team members to achieve service targets and exchange best practices.

Essential Skills, Qualifications & Experience

• Native or fluent proficiency in German (C1-C2) both spoken and written; fluent in English (B2/C1 level).
• Minimum education: High School diploma.
• At least one year of customer service experience with a strong focus on customer satisfaction.
• Stable and consistent employment history.
• Excellent interpersonal skills and a cooperative team attitude.
• Ability to perform well in fast-paced environments with strong multitasking capabilities.
• High attention to detail and precision when managing customer information.
• Familiarity with automated customer support software and platforms is preferred.
• Strong problem-solving skills, critical thinking, and the ability to work independently.
• Friendly, professional, and proactive in delivering customer service.
• Experience in sectors like retail, banking, or general customer support is advantageous.
• Willingness to work rotating shifts and full-time on-site schedules.
• Flexibility and adaptability to evolving procedures, technologies, and customer demands.

Benefits

• Chance to join a leading global brand in travel and tourism.
• Work schedule includes Monday through Sunday with 24/7 rotating shifts.
• Competitive pay with incentives based on performance.
• Opportunities for career advancement within the BPO sector.
• Supportive and collaborative workplace culture.
• Access to exclusive travel benefits and discounts.

How to Apply – Multilingual Customer Service Careers

We actively encourage applications from candidates of all backgrounds, identities, and abilities. Please submit your CV highlighting your language skills, relevant customer service experience, and a short summary of your career ambitions. A cover letter is optional but gives you the opportunity to share your passion for customer excellence and teamwork.

Our Commitment to Diversity and Inclusion

Our company is dedicated to fostering a diverse, empowering, and respectful workplace where every team member is valued. Join us as a Customer Service Representative and help shape the future of international customer engagement as a key member of our Cambridge-based team.