Customer Service Representative – French or German Speaker

JR Spain; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading travel technology company in Madrid is seeking a Customer Service Representative who speaks French or German. In this role, you will manage customer inquiries via phone, email, and live chat, ensuring effective resolution. Candidates should have at least one year of experience in customer support and strong communication skills in multiple languages. The position offers a hybrid working model and opportunities for travel discounts.

Servicios

Travel discounts through our website

Work in a multicultural & multi-lingual team environment

Formación

• At least one year of experience in Customer Support services.
• Thorough and meticulous with extreme attention to detail.
• Previous experience in the travel sector or similar is preferable.

Responsabilidades

• Deal with inbound and outbound phone calls, emails, and live chats from Customers.
• Investigate, advise, and resolve pre-sales and after-sales queries.

Conocimientos

Strong verbal and written communication skills in French or German and Spanish

Proactive team player

Ability to work to tight deadlines

Descripción del empleo

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Customer Service Representative - French or German Speaker, Madrid

Company Description

is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as Volagratis, Rumbo, Bravofly, Jetcost, and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

The job in brief:

• Job Title: Customer Service Representative - French and German Speaker
• Location: Madrid
• Working model: Hybrid from Madrid, Remote from Spain
• Team: You will join the Customer Service Team in the Post Sales department
• Level: Professional
• Contract: Permanent, full time (36 h/week)

Job Description:

is looking for a Customer Service Representative with a strong Customer Service Orientation.

Key Responsibilities:

• Deal with inbound and outbound phone calls, emails, and live chats from Customers.
• Investigate, advise, and resolve pre-sales and after-sales queries, acting as the primary contact with the Customer and ensuring single contact resolution.

Qualifications:

• Strong verbal and written communication skills in French or German and Spanish.
• Availability to work rotating shifts, including weekends.
• At least one year of experience in Customer Support services.
• Thorough and meticulous with extreme attention to detail.
• Proactive team player.
• Work to tight deadlines with a can-do attitude.
• Previous experience in the travel sector or similar.
• GDS knowledge is a plus.
• Oriented business results.
• Versatility.

Additional Information:

• By joining our company, you will have the chance to:
• Work in a multicultural & multi-lingual team environment.
• Enjoy travel discounts through our website (staff intranet).