Customer Service Representative (Dutch)

MSX International; Alicante; Híbrido; EUR 22.000 - 24.000; Jornada completa

Descripción de la vacante

A leading automotive service company in Alicante seeks a Customer Service Representative to assist clients and dealerships. Responsibilities include attending calls, responding to emails, and ensuring customer satisfaction. The ideal candidate is fluent in Dutch and English, preferably available full-time, and willing to start on-site for 5-6 months before transitioning to a hybrid model. This position offers a competitive salary and various benefits including a Flexible Compensation Plan.

Servicios

Permanent position with indefinite contract

Telecommuting policy after adaptation period

Salary range €22-24,000 gross per year

23 working days of vacation per year

Flexible Compensation Plan (medical, transport, meal card, etc.)

Formación

• C1 level of English and fluency in Dutch required.
• Preferably available for full-time work.
• Willingness to start fully on-site for 5-6 months.

Responsabilidades

• Attend calls and respond to emails from clients and dealerships.
• Follow up with customers until inquiries are resolved.
• Make reminder calls and follow up on incidents for satisfaction.
• Update databases, draft reports, and create summaries.

Conocimientos

Communication skills

Proactive attitude

Fluent in Dutch

C1 level of English

Descripción del empleo

Overview

Job Description

Do you have strong communication skills, a proactive attitude, and a passion for customer service? Become our Customer Service Representative!

Responsibilities

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

Qualifications

• You have a C1 level of English and are fluent in Dutch.
• You are preferably available full-time.
• You will be working from our Alicante office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period.

Additional Information

• What we offer :
• Permanent position with an indefinite contract from the beginning.
• Telecommuting policy of up to 50% of the monthly working hours after the adaptation period (approx. 5-6 months).
• Salary : €22-24.000 gross per year.
• Join a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

Do you think you're the ideal person for this position? We want to meet you! Apply now, and we'll review your application.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.