Customer Service - German Market

Cross Border Talents; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A multinational BPO organization in Madrid is looking for Customer Service Representatives for the German market. This role involves providing high-quality customer support on banking issues and promoting innovative banking products. The ideal candidate is a C1 level German speaker with a strong customer focus and analytical skills. This full-time position offers a permanent contract, 32 days of vacation, and opportunities for career growth.

Servicios

32 calendar days of annual vacation

Permanent contract

Referral program to earn bonuses

Formación

• C1 level German speaker.
• Proficiency in MS Office required.
• Must live in Madrid.

Responsabilidades

• Provide customer support on banking-related issues.
• Manage back-office tasks like responding to emails.
• Promote and offer innovative banking products.

Conocimientos

Customer focus

Analytical thinking

Problem-solving

Teamwork

Strong communication skills

Educación

Business Administration

Mathematics

Law

Herramientas

MS Office

Descripción del empleo

About the job Customer Service - German Market

We are seeking financial services professionals to join an international team at one of theworld's most successful BPO organizations. With more than 40 years of experience in thebanking industry, a presence in 88 countries, and over 420,000 employees, our client isassembling a multilingual team of investment specialists. This opportunity is ideal for thoselooking to pursue ambitious career opportunities within one of Europe's most prestigiousdigital banking programs.

In this role, you will be interacting with high-level clients of one of Europe's leading digitalbanks, providing savings advice and introducing innovative banking products designed tooffer high returns.

Position Overview:

You will be responsible for providing customer service through phone calls, emails,WhatsApp, and chat channels, delivering top-notch service and information about cutting-edge digital banking products specifically for the German market.

Key Responsibilities:

• Provide customer support on banking-related issues such as account opening, passwordrecovery, transfers, and more.
• Manage back-office tasks including responding to emails and WhatsApp messages.
• Promote and offer innovative banking products to clients.
• Ensure transparency in providing information about investment products, including theirpurpose, features, risks, and client protection regulations (both internal and external).
• Report and track any system anomalies or issues that arise.
• Adhere to quality standards and meet sales objectives established by the organization.

Requirements:

• Preferred qualifications in Business Administration, Mathematics, or Law
• Proficiency in MS Office (Excel, Word, PowerPoint, Access)
• EU ID or Spanish residence card
• Must live in Madrid
• German: C1 level
• Strong customer focus, empathy, and active listening skills
• Excellent verbal and written communication skills
• Analytical thinking and the ability to quickly learn and adapt to new information
• Strong commercial skills and ability to build rapport with clients
• Problem-solving capabilities
• Teamwork and collaboration
• Proactive and results-driven mindset
• Ability to plan, organize, and thrive in high-pressure environments
• Autonomy, initiative, and a "can-do" attitude
• Flexibility and adaptability to new technologies and evolving work environments
• Experience: Experience in banking is an asset but not mandatory
• Full-time position: 38.5 hours per week, Monday to Sunday (2 days off per week, and 2 weekends off per month). Working hours: 2:00 p.m. to 10:00 p.m.
• Permanent contract
• Referral Program: Bring a friend and earn up to 2,000 (dependent on the market/project).
• 32 calendar days of annual vacation
• Work with the largest service provider in the world
• Genuine opportunities for career growth within the company