Customer Care Specialist - German (F/M/D) (Barcelona)

MYTHERESA; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury fashion retailer in Barcelona is looking for a Customer Care Specialist to support their team. The role involves building customer relationships, addressing inquiries efficiently, and maintaining high service standards. Candidates should have experience in customer service, particularly in luxury retail, with fluency in German and strong English skills. This position comes with numerous employee benefits, including generous vacation, training opportunities, and a company pension scheme.

Servicios

Up to 32 days of holiday

Mobile office options

Comprehensive initial training

Language & e-learning courses

Staff discount of up to 30%

Company pension scheme

Discounted sports memberships

Access to LinkedIn Learning

Support for mental health & well-being

Formación

• Previous experience in customer service within luxury retail or customer-facing roles is essential.
• Native-level proficiency in German (written and spoken) required.

Responsabilidades

• Build lasting customer relationships to foster brand loyalty.
• Respond efficiently and accurately to customer requests via phone and email.
• Meet high service and KPI standards consistently.

Conocimientos

Excellent communication

Interpersonal skills

Critical thinking

Problem-solving

Proficiency in German

Proficiency in English

Herramientas

MS Office

Descripción del empleo

To support our Customer Care team we are searching for a Customer Care Specialist - German (f/m/d) (Barcelona) to be based in our Barcelona office.

WHAT YOU WILL DO

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
• Consistently meet the highest service and KPI standards of the department
• Establish and maintain relationships to build a portfolio of relevant customers
• Collaborate closely with Payments, Customs, Warehouse and Shipping

WHO YOU ARE

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles
• Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
• Familiarity with customer communication and e-commerce-related technology
• Good computer skills, especially MS Office
• Conscientiousness when handling customer data
• Flexibility, resilience, and the ability to work as part of a team
• Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months
• Training opportunities for development
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card & shuttle service
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan