Customer Advisor Dutch

Werken in de Kempen; Barcelona; Híbrido; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

An international lighting company located in Barcelona is seeking a Customer Advisor. You will be the first point of contact for inquiries, utilizing your Dutch and English language skills to assist customers. Responsibilities include managing customer communications and orders, and assisting with various inquiries related to our lighting products. The role offers a salary of EUR 20,500 per year with bonuses for language skills and a hybrid work model after 6 months.

Servicios

30 vacation days

Language bonus

Flexible working options

Employee discount on products

Fully equipped home office after 6 months

Health insurance after 6 months

Social activities

Formación

• Previous experience as a customer service representative.
• Fluency in Dutch and English is required.
• Possess a Spanish Social Security Number and/or NIE.

Responsabilidades

• Act as the first point of contact for customers via email, phone, or chat.
• Provide proactive advice and address customer inquiries.
• Manage customer data, orders, shipments, and warranty claims.

Conocimientos

Communication skills

Multitasking

Customer service experience

Fluency in Dutch

Fluency in English

Herramientas

Salesforce

Descripción del empleo

Overview

Dit ga je doen

Do you speak Dutch and English? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.

What will you do?

As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.

In this position, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.

You will receive initial training from a colleague before starting to work independently.

Qualifications / What you bring

We are looking for you, because you...

• are communicative and have a knack for smooth conversations;
• have prior experience as a customer service representative;
• are proficient with systems (preferably Salesforce) and excel at multitasking;
• are fluent in Dutch and English;
• would be a standout candidate if you are fluent in any other additional language of the list of additional languages below;
• handle stress well and remain composed under pressure;
• are patient, a good listener, and possess commercial insight;
• have a Spanish Social Security Number and/or NIE - without it, you cannot start working for us!

We believe in on-the-job learning! If you don't meet all the requirements listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number and/or NIE.

What we offer

• a base salary of EUR 20,500 per year gross, based on a fulltime (40h per week) employment.
• a language bonus per foreign language that you will be working in, the Spanish language excluded.
• 30 natural days to use for a well-deserved vacation or to just life your life outside of work!
• 60% working in our amazing, new office in the center of Barcelona - you will be able to work 40% at home.
• The possibility to work fully remote when you make use of our workation options, after 6 months of working with us.
• a fully equipped home office, after 6 months of working with us.
• Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.
• Unlimited opportunities to learn and grow - your knowledge and development is key. Develop at your own pace in our online learning world.
• After 6 months of working with us, you can choose between a transportation or restaurants allowance.
• After 6 months of working with us, you will receive a private health insurance fully covered by us!
• Plenty of social activities! Join us for padel, lunchtime walks or runs. Play a game together, or party with us at our company events and afterwork drinks. There’s something to do for everyone!

Working schedule

For fulltime employment, 40 hours a week, you will be working 5 days of 8 hours spread over Monday to Saturday from 08:00 - 17:00 // 09:00 - 18:00 (one free hour). Not all markets require working on Saturdays; therefore, it might be possible that you will never have the option to work on that day. Working on Sundays or National Holidays are also a possibility: in that case you will receive an extra allowance, or you can choose for extra free days! Working on Sundays or National Holidays are always voluntarily.

About us

We are a fast-growing international organization with 39 webshops in 36 European countries! Our head office is based in the Netherlands but with a growing customer base we've expanded our offices to Barcelona (Spain) and to Kraków (Poland). Our company is a part of a bigger group of lamplovers: LUQOM Group. Together with them we manage all of our customer service queries mostly in Barcelona and Kraków. Therefore, it would be possible that you will not only work for us, but also for one of our sister companies within the LUQOM Group.

Interested?

Are you ready to take on the challenge of bringing 100% Ambience to Europe? Excited? Let us hear from you! Send us your motivation and CV and who knows, you might soon be part of our team!

We start with a 15-minute introduction on the phone with a colleague from our HR-department, followed by a first online interview with one of the team leads. After those interviews, you will be invited for a second interview in our office - to see if it matches your vibe! If the energy sparks on both sides, we’ll warmly welcome you on board!

Languages

Do you speak Dutch and English with one (or more) of the below languages?

• German -> we have preferences for candidates who also speak German, but if you don’t you are welcome to apply!
• French
• Italian
• Spanish
• Croatian
• Czech
• Hungarian
• Romanian
• Finnish
• Danish
• Norwegian
• Portuguese
• Swedish

When you speak one (or more) of the below languages, please let us know!

• Albanian
• Bosnian
• Bulgarian
• Estonian
• Greek
• Latvian
• Lithuanian
• Macedonian
• Serbian
• Slovenian
• Turkish
• Ukranian

Acquisition based on this vacancy is not appreciated.

QLF Brands B.V. (lampenlicht.nl)

QLF Brands is een snelgroeiende organisatie en de drijvende kracht achter de merken QAZQA, Lampenlicht en FittinQ.

Wij zijn een snelgroeiende internationale organisatie met ruim 170 medewerkers. Wij hebben 39 webshops in 36 landen en zeven fysieke winkels en we breiden steeds verder uit! De webshops beheren wij vanuit ons kantoorpand en warehouse op het Kempisch Bedrijvenpark in Hapert.

Ons grote doel? 100% sfeerdekking in Europa, waarbij in 2035 iedereen in Europa in aanraking komt met onze sfeerverlichting. Samen zorgen we voor: "Altijd de juiste sfeer met lamp en licht!".

Voor meer informatie ga snel naar onze site: https://werkenbij.lampenlicht.nl/

32 - 40 uur per week