CRM OPERATOR

Amaris Consulting; Santander; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Santander is seeking a skilled CRM Operator. You will manage CRM operations, user access, and provide support. Candidates must have over 5 years of experience, strong proficiency with CRM tools, and fluency in Spanish. The position offers personal growth opportunities, extensive training, and flexible work policies.

Servicios

Flexible policies

Remote work options

Private health insurance

Transport and restaurant tickets

Childcare support

Formación

• 5+ years of experience as a CRM Operator.
• Solid knowledge of CRM operational processes.
• Experience in the pharmaceutical sector is preferred.

Responsabilidades

• Manage user access and assignments within the CRM.
• Provide operational support to CRM users.
• Implement changes and updates in the CRM.

Conocimientos

CRM platform proficiency

Problem-solving skills

Spanish fluency

Herramientas

Salesforce

Veeva CRM

Git

Descripción del empleo

Take your career to the next level with Amaris Consulting as a CRM Operator. Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in managing CRM operational tasks efficiently and is comfortable working in a fast-paced environment. Spanish fluency is required as part of this role.

WHAT WOULD YOU NEED?

• 5+ years of experience as a CRM Operator.
• Strong proficiency with CRM platforms, particularly Salesforce and Veeva CRM.
• Experience with managing user profiles, territories, products, Key Messages, and questionnaires.
• Solid knowledge of CRM operational processes and version control tools such as Git is a plus.
• Familiarity with pharmaceutical industry standards and requirements.
• Proven experience with CRM support and operational tasks in the pharma sector.
• Advanced proficiency in Spanish (written and spoken).
• Strong problem-solving skills and ability to work both independently and as part of a team.

WHAT WILL YOU BE DOING?

• Manage user access including highs / lows, territories, and product assignments within the CRM.
• Maintain Key Messages and manage questionnaires within the CRM system.
• Provide recurrent operational support to CRM users.
• Collaborate with support teams and other stakeholders to ensure smooth CRM operations.
• Participate in continuous process improvement initiatives.
• Implement operational changes and updates in the CRM.
• Stay current with the latest industry trends and emerging technologies in CRM operations.

WHY US?

Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer :

• Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry-level positions.
• Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars and workshops.
• Take control of your training with a personal annual budget and company-paid certifications.
• Enjoy flexible policies, remote work options and excellent social benefits such as transport and restaurant tickets, childcare support and private health insurance.
• Benefit from our WeCare programme, which supports employees in critical situations.
• Unlock your full potential, both professionally and personally.

Amaris Consulting prides itself on being an equal opportunity employer. We are committed to promoting diversity within the workforce and creating an inclusive work environment. To this end, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability or other characteristics.