Chinese Speaking Customer Service For Luxury Car Company - Remote In Greece

Mercier Consultancy MD; A distancia; Jornada completa

Descripción de la vacante

A luxury consultancy firm is seeking Chinese Speaking Customer Service Representatives to assist clients with inquiries about luxury vehicles. This remote position offers a competitive salary, benefits including health insurance, and requires fluency in Chinese. Ideal candidates will possess exceptional interpersonal skills, a background in customer service, and a passion for the automotive industry. Flexible working hours, including weekends, may be necessary.

Servicios

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Formación

• Fluency in Chinese (both written and spoken) is mandatory.
• Experience in customer service within the luxury automotive sector is preferred.
• Exceptional communication skills focused on customer satisfaction.

Responsabilidades

• Respond to inquiries regarding luxury vehicle features and services in Chinese.
• Provide personalized support for luxury car purchases and maintenance.
• Document customer interactions accurately in the CRM system.

Conocimientos

Fluency in Chinese

Customer service experience

Communication skills

Problem-solving capabilities

Herramientas

CRM systems

Descripción del empleo

Mercier Consultancy MD is thrilled to offer a unique opportunity for Chinese Speaking Customer Service Representatives for a prestigious luxury car company, with remote work options available in Greece. This position is ideal for individuals who are passionate about the automotive industry and luxury brands while providing excellent customer service to a discerning clientele. As part of the team, you will assist customers in navigating their inquiries and ensuring a seamless experience with our luxury vehicle offerings.

Key Responsibilities

• Respond to customer inquiries regarding luxury vehicle features, specifications, and services via phone, email, and live chat in Chinese.
• Provide personalized support for customers interested in luxury car purchases, maintenance, and warranty services.
• Assist clients with appointments, service schedules, and any issues related to their vehicles.
• Resolve customer concerns and complaints promptly and professionally to ensure satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with sales and service teams to enhance customer experience and loyalty.
• Stay informed about the latest luxury automotive trends and product offerings to provide relevant insights.

Requirements

• Fluency in Chinese (both written and spoken) is required; proficiency in English is an advantage.
• Experience in customer service, especially in the luxury automotive sector, is highly desirable.
• Exceptional communication and interpersonal skills, with a focus on customer satisfaction.
• Strong problem-solving capabilities and the ability to manage high-value client interactions.
• A genuine interest in luxury vehicles and industry trends.
• Proficient in using CRM systems and general computer applications.
• Availability to work flexible hours, including weekends, as needed, in a remote setting.

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...