Call Center Agent Spanish Market

Factorial; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A growing HR Software company in Barcelona is seeking a Call Center Agent for the Spanish Market. Your responsibilities will include managing incoming calls, resolving customer issues, and delivering outstanding service. The ideal candidate should be native in Spanish and fluent in English, with strong problem-solving skills. You will enjoy a high-growth, multicultural environment with great perks.

Servicios

High growth, multicultural environment

Salary advance with Payflow

Private health insurance

Language classes

Flexible schedules

Pet friendly and no dress code

Formación

• Previous experience in a call center or customer service is a plus.
• Strong multitasking abilities in a fast-paced environment.
• Patience and empathy in customer interactions.

Responsabilidades

• Handle incoming calls and provide accurate information.
• Resolve customer complaints and ensure follow-up.
• Deliver exceptional customer service to maintain satisfaction.
• Record details in the CRM or call tracking system.

Conocimientos

Native in Spanish

Fluent in English

Excellent communication skills

Problem-solving abilities

Customer-focused attitude

Herramientas

CRM software

Call center tools

Descripción del empleo

Overview

Hello! At Factorial we're looking for a new Call Center Agent Spanish Market to help us boost the company to the next level.

We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.

Ready to be part of the challenge?

Responsibilities

• Handle incoming calls from customers, providing timely and accurate information.
• Resolve customer complaints and issues by identifying solutions, escalating when necessary, and ensuring follow-up until resolution.
• Deliver exceptional service to ensure a positive customer experience and maintain customer satisfaction.
• Develop a thorough understanding of the company’s products, services, and policies to address customer inquiries effectively.
• Stay updated on new product launches, changes in processes, and company updates.
• Diagnose customer issues, troubleshoot problems, and provide appropriate solutions in a calm and professional manner.
• Collaborate with other departments when needed to ensure comprehensive resolution of customer concerns.
• Accurately record call details, customer information, and resolutions in the CRM or call tracking system.
• Manage a high volume of calls while meeting quality standards, including first-call resolution and average handling time.
• Achieve individual and team KPIs, such as customer satisfaction (CSAT), Net Promoter Score (NPS), and adherence to service level agreements (SLAs).
• Participate in team meetings, training sessions, and coaching to enhance skills and knowledge.

Your Profile

• Native in Spanish is required and fluent in English.
• Previous experience in a call center, customer service, or related role is an advantage but not mandatory. You are proactive and you like to put forward new ideas.
• Familiarity with CRM software, call center tools, or ticketing systems is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Patience, empathy, and a customer-focused attitude.

Perks of being part of our team

• High growth, multicultural and friendly environment
• Save expenses with Cobee and get your salary in advance with Payflow
• Healthy life with Gympass and Alan as private health insurance
• Language classes with Yolk Academy
• Syra discounts, Nora & Apeteat lunch
• Flexible schedules, pet Friendly and no dress code!

About us

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices.

Our Values

• We own it : We take responsibility for every project. We make decisions, not excuses.
• We learn and teach : We9re dedicated to learning something new every day and, above all, share it.
• We partner : Every decision is a team decision. We trust each other.
• We grow fast : We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website!