Banking Customer Agent (remote, German required)

SkillMatch Solutions; A distancia; EUR 21.000; Jornada completa

Descripción de la vacante

A leading banking services provider is seeking a Banking Customer Agent to provide exceptional support to high-profile clients in the German market. The role involves managing inquiries regarding banking services, handling back-office tasks, and promoting innovative products. Candidates must be fluent in German, preferably have a degree in Business, and be skilled in MS Office. This full-time position offers a competitive salary of 20,730 EUR gross per year, 32 days of leave, and opportunities for career advancement.

Servicios

32 calendar days of annual leave

Career advancement opportunities

Paid training in Madrid

Formación

• Fluent in German at a C2 level required.
• Previous banking experience is advantageous.

Responsabilidades

• Deliver exceptional customer support for banking clients in the German market.
• Handle inquiries related to banking services and account management.
• Manage back-office tasks including correspondence.
• Monitor and report anomalies in applications.
• Achieve set quality standards and sales targets.

Conocimientos

Customer-focused

Communication abilities

Analytical mindset

Problem-solving skills

Commercial acumen

Educación

Degree in Business Administration, Mathematics, or Law

Herramientas

MS Office (Excel, Word, PowerPoint, Access)

Descripción del empleo

Banking Customer Agent (remote, German required)

Catalonia, Spain

Job Openings Banking Customer Agent (remote, German required)

About the job Banking Customer Agent (remote, German required)

Role Overview: Engage with high-profile clients of a leading European digital bank, providing expert financial advice and introducing cutting-edge banking products with attractive returns.

Key Responsibilities:

• Deliver exceptional customer support via calls, emails, WhatsApp, and chat platforms for banking clients in the German market.
• Handle inquiries related to banking services, account management, transfers, and more.
• Manage back-office tasks including email and WhatsApp correspondence.
• Promote innovative banking products while adhering to transparency and regulatory standards.
• Monitor and report anomalies in applications, ensuring compliance with internal and external regulations.
• Achieve set quality standards and sales targets.

Requirements:

• Education: Preferably a degree in Business Administration, Mathematics, or Law.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, Access).
• Language Skills: Fluent in German at a C2 level.

Skills and Competencies:

• Customer-focused with strong empathy and active listening skills.
• Excellent verbal and written communication abilities.
• Analytical mindset with the ability to grasp new concepts independently.
• Strong commercial acumen and adeptness in client interactions.
• Effective problem-solving skills and a proactive, results-oriented approach.
• Ability to thrive in dynamic environments and adapt to evolving technologies.

Experience: Previous banking experience is advantageous.

• Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m.
• Permanent contract with a competitive salary of 20,730 EUR gross per year.
• 32 calendar days of annual leave.
• Opportunity for career advancement within a global leader in banking services.
• Location: Madrid (Initial On-site 6-week Training is on-site in Madrid (fully paid), accommodation and transport tickets will be given to candidates coming from outside of Madrid) / Remote (Anywhere in Spain)
  

About Us: With over 40 years of experience in global banking across 88 countries, we are assembling a diverse team of multilingual investment specialists. Join our esteemed digital banking program for a rewarding career path in finance.