Acquisition & Onboarding Analyst

American Express; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global financial services firm is seeking an Acquisition & Onboarding Analyst in Madrid, Spain. This role entails analytical support for the acquisition team, reporting, and collaboration with various stakeholders. Candidates must have a graduate degree and 2+ years in an analytical role, with proficiency in SQL and Excel. The position offers competitive salary, hybrid work, and benefits including medical insurance and parental leave. Candidates must be eligible to work in Spain without visa sponsorship.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Generous paid parental leave

Career development opportunities

Formación

• 2+ years in analytics or performance marketing.
• Strong ownership and independent work capability.
• Experience in conducting root-cause analysis.

Responsabilidades

• Own the Acquisition Investment Optimization process.
• Lead monthly and weekly performance reporting.
• Detect performance anomalies and conduct investigations.
• Become the SME on Amex reporting.
• Maintain report accuracy and timeliness.

Conocimientos

Proficiency in basic SQL

Advanced Microsoft Excel (functions, pivot tables)

Communication skills

Stakeholder management

Fluent in English

Fluent in Spanish

Educación

Graduate degree in analytical/engineering field (MSc, MBA, MFin, Data Science)

Descripción del empleo

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Acquisition & Onboarding Analyst is an analytical partner whose main responsibility is to provide analytical support and reporting for the local acquisition team as well as senior leadership, and the role would report to the Spain director of acquisition.

The role owns the acquisition investment optimization process, and leads the quarterly, monthly, weekly and daily Acquisition and Onboarding reporting packages. You will work with the existing stock reporting packages and work with the Amex analytical team in case new specific reporting is necessary. You will facilitate business investigations and conduct root‑cause analysis to address issues, and you’ll drive clear storytelling—combining accurate quantitative reporting with qualitative stakeholder commentary.

Success will be gauged by the quality and accuracy of the reporting, as well as the conclusions from analyzing such reports, and requires excellent relationship management with Product, Brand, Analytics, Legal, Compliance, and external agency partners to ensure that acquisition reporting align with our acquisition objectives.

Job Responsibilities

• Lead E2E Investment Optimization: Own the end‑to‑end Acquisition Investment Optimization process by working with each channel owner and finance to submit on time and per guidelines.
• Monthly and weekly leadership reporting packages to gauge performance of the team and ensure we are meeting our goals (NAA, CPA, Avg Spend, etc.).
• Analytical Investigation & Root‑Cause Analysis: Detect performance anomalies, facilitate structured investigations, run drill‑downs, and complete root‑cause analysis with recommended corrective actions.
• Subject‑Matter Expertise & Representation: Become the team SME on Amex reporting and represent the Spain acquisition team in Amex reporting forums.
• Data Quality & Governance: Maintain metric definitions, report inventories; ensure accuracy and timely delivery of all outputs.

Preferred Job Qualifications

• Proficiency in basic SQL, Microsoft Excel (advanced functions, pivot tables, scenario modeling) and PowerPoint (executive storytelling).
• 2+ years in analytics, performance marketing, or a similar analytical planning role.
• Strong stakeholder management and communication skills; comfort presenting to senior leadership.
• High ownership, ability to work independently, and skill in managing multiple projects in a fast‑paced environment.
• Have a graduate degree in an analytical or engineering field (e.g., MSc, MBA, MFin, Data Science).
• Experience investigating and conducting root‑cause analysis to understand issues.
• Fluent in English and Spanish.

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.