Account Coordinator, Retail

Uber; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading technology company in Madrid is seeking an Account Coordinator to support the growth of its retail business. The ideal candidate will build relationships with small and medium-sized retailers, providing strategic recommendations and communications. Candidates should have 2 years of experience, native Spanish proficiency, and strong analytical skills. Join us to help redefine delivery services.

Formación

• At least 2 years of professional experience in a related field.
• English working proficiency and Spanish native proficiency.
• Experience and interest in the retail segment is a plus.

Responsabilidades

• Manage the SMB retail portfolio across Spain.
• Build long-term relationships with retailers to improve their financials and engagement.
• Provide strategic recommendations and support to a portfolio of clients.

Conocimientos

Customer obsession

Analytical skills

Good communication skills

Attention to detail

Proactivity

Herramientas

Excel

SQL

Descripción del empleo

About the Role

Retail at Uber

With GR we are building Uber's next 10^10 business. While continuing to lead in food delivery, we're expanding beyond restaurants to offer consumers almost anything at their fingertips—whether it’s groceries, essential goods, or retail items. The business is still at a very early stage, with an ambitious growth target. With a focus on rapid growth, cutting-edge technology, and a seamless user experience, we’re pushing the boundaries of convenience in the on-demand ecosystem.

About the Role

The GR account coordinator will drive business growth and innovation by supporting partner managers handling a critical portfolio of retailers. The ideal candidate will be able to build processes and scale efforts to achieve an expansion of the merchant's business at Uber. A successful account coordinator deeply understands our partners, builds positive relationships with decision makers, influences throughout the organization, and optimally identifies and exploits opportunities to improve core business metrics.

What the Candidate Will Do

1. As an account coordinator, you will be responsible for working hand in hand with a senior partner manager to craft initiatives to develop the topline (orders, clients, revenue) and improve operations of merchants


2. You will be responsible for managing the SMB (small and medium businesses) retail portfolio across Spain


3. You will build long-term relationships with the retailers, ultimately improving their financials, marketing efforts, engagement and satisfaction


4. You’ll be a key influence in their delivery business and will provide strategic recommendations based on your knowledge of the industry, data analysis and expertise


5. You will support your portfolio of clients with day to day asks as well as long term plans


6. You will act as an ambassador of Uber Eats mission, brand, and product

Basic Qualifications

1. Interest about on demand delivery and retail


2. English working proficiency and Spanish native proficiency


3. At least, 2 years of professional experience


4. Willingness to get into the weeds (no matter how deep) and push through despite difficulties


5. Customer obsession, proactivity and willingness to build positive and lasting relationships with our partners, bringing them added value and helping them reach their potential on Uber


6. Good communication and interpersonal skills


7. Analytical skills: Ability to analyze data and derive conclusions from it. Experience with excel is needed and interest in learning SQL


8. Good attention to detail


9. Position is based on our Uber Spain HQ in Madrid

Preferred Qualifications

Experience and interest on the retail segment is a plus

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].