Supply Chain-Jobs in United States

Are you passionate about delivering exceptional customer value and driving strategic account growth? We’re looking for a Global Customer Excellence Expert to join our global team and play a key role in managingthe entire tender lifecycle and supporting the overall customer development.

• Act as a project manager throughout the tender lifecycle, ensuring effective planning, coordination, and execution of all tender-related activities
• Proactively engage with stakeholders to align expectations, manage risks, and monitor progress
• Collaborate closely with Key Account Managers to analyse tender requirements, identify key stakeholders, translate customer needs, and define clear objectives & strategy for the tender
• Work with the pricing team to create accurate and competitive rate structures that meet customer needs, resolving any inconsistencies promptly
• Act as a sales contributor by reviewing customer needs, exploring tailored solutions, and identifying opportunities to add value
• Partner with Key Account Managers to evaluate tender outcomes, identify areas for improvement, and refine strategies for future opportunities
• Manage the handover from tender management to implementation, ensuring all commercial aspects meet the agreed methodology and customer expectations
• Ensure rate cards are up-to-date, and customer setups are precisely maintained, enabling seamless and efficient business operations
• Organize and coordinate key business reviews (e.g., MBRs, QBRs, YBRs) to foster continuous customer engagement, deliver ongoing value
• Promote global best practices and actively participate in initiatives and projects to ensure ongoing account success

• Bachelors Degree in Supply Chain Management, IT, Business Administration, Engineering, Economics, or equivalent working experience in a similar role
• 3+ years experience in solution consulting, preferably in the supply chain industry
• 3+ years experience in pricing/tender management
• Strong understanding of supply chain processes and consultative selling
• Proficiency in Microsoft Office, especially PowerPoint and Excel
• Analytical mindset with strong problem-solving and commercial skills
• Excellent collaboration and communication abilities
• Fluent in English; local language a plus
• Willingness to travel

Joining our team means becoming part of a global leader in logistics and supply chain solutions, where innovation and collaboration drive everything we do. You’ll work in a dynamic, international environment alongside experienced professionals, contributing to strategic customer success and continuous improvement. With opportunities for growth, cross-functional teamwork, and meaningful impact, this role offers a chance to shape the future of global account excellence while developing your career in a fast-paced and rewarding setting.