Strategic jobs in Germany

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At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Summary: As a User Researcher in our team, you contribute to an excellent user experience of SAP’s strategic S/4HANA cloud solution and the Business Suite in a broader perspective.

The Role: As a User Researcher you work closely together with key design and product team members to identify and explore discovery spaces. Your job as a user researcher will be to lead and execute user‑centric projects end‑to‑end, from roll‑in to conceptualization and usability testing. You engage with end users, customers, and customer‑facing teams to better understand the needs of the users. With your skills and passion, you and the whole UX team are driving a user‑centric product definition.

• Degree in Psychology, Cognitive Science, Human‑Computer Interaction or comparable fields
• Minimum 4‑6 years of experience in conducting user research, preferably in a business software context
• Experience with applying a variety of both qualitative and quantitative user research methods
• Experience with different research tools (e.g. UserZoom, Respondent, Dovetail)
• Experience in the area of ERP software and/or working in the product operating model is a plus
• Excellent communication skills in German and English

You are a dynamic and strong team player with good writing, presentation, and time management skills. You feel comfortable working and communicating in international and cross‑functional teams. You can effectively engage and convey findings to cross‑functional technical and non‑technical teams.

You work in an international team with highly motivated and creative user researchers in close collaboration with our UX design teams. Besides UX colleagues, you work very closely with your product management and engineering counterparts, particularly in the Finance area. Your team is predominantly conducting user research projects for SAP S/4HANA Cloud Public Edition.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion. SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 444011 | Work Area: Software‑User Experience | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI‑Hybrid

Job Segment: User Experience, ERP, Cloud, Testing, Technology, Research