Team Lead Customer Success Onboarding (m/w/d)

Rapid Data GmbH Unternehmensberatung; Berlin; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading consulting firm in Berlin is seeking a Team Lead for Customer Success Onboarding to shape customers' experiences as they transition to their SaaS solutions. The role involves leading a high-performing team, creating effective onboarding processes, and collaborating with multiple departments to ensure alignment. The ideal candidate has a proven success record in similar roles and possesses excellent management skills. This position offers flexibility with remote work and opportunities for professional growth.

Leistungen

Modern office space

Flexible remote work options

Continuous learning culture

Dog-friendly office

Qualifikationen

• Extensive experience in Customer Success or related roles in a B2B SaaS environment.
• Proven track record in leading customer success or onboarding teams.
• Strong project management skills.

Aufgaben

• Develop and refine the customer onboarding framework.
• Create onboarding documentation and resources for customers.
• Lead and mentor the Customer Success Onboarding team.

Kenntnisse

Customer Success

Onboarding

Project management

Data-driven decision making

Fluency in English and German

Tools

SFDC

Jira

Jobbeschreibung

Stellenbeschreibung

As the Team Lead for Customer Success Onboarding at Rapid Data, you will play a pivotal role in shaping the success of our customers as they begin their journey with us. Your mission is to lead a team dedicated to providing exceptional onboarding experiences, ensuring seamless transitions into our SaaS ERP solutions for funeral homes. Your efforts will set the foundation for long-term customer satisfaction and retention.

Your skillset:

• Extensiveexperience in Customer Success, Onboarding, Consulting, or related roles, preferably in a B2B SaaS environment
• Proventrack recordin leading customer success or onboarding teams with a focus on process improvement and customer satisfaction
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Experience in usingSFDC asCRM, Jira asProjectManagement toolandothercustomer success tools to enhance onboarding processes
• Excellent communication and interpersonal skills, capable of building relationships with both internal teams and customers
• Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions
• Fluency in Englishand German
• Primarily remote with occasional travelrequiredto meet with team members and stakeholders

What we offer:

• A modern office space in Berlin (with flexible remote work options)
• A culture of continuous learning, innovation, and professional growth
• Opportunities to contribute to products that make a real impact
• Dog friendly office

Your tasks:

• Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients
• Create comprehensive onboarding documentation and resources tailored to different customer segments
• Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction
• Lead, mentor, and grow a high-performing Customer Success Onboarding team
• Set team performance goals and regularly assess progress through KPIs
• Implement feedback loops and gather insights to continuously refine the onboarding process
• Collaborate with Sales, Product, and Support teams to ensure alignment and seamless handoffs
• Provide feedback to Product and Development teams about customer needs and potential improvements to the product
• Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives
• Utilize data and analytics to track onboarding success and identifyareas for improvement
• Develop dashboards and reporting tools to provide real-time insights into onboarding performance
• Implement predictive models to forecast onboarding outcomes and proactively address potential challenges