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Expert Customer Experience (m/f/d) Job Details | MediaMarktSaturn Retail Group
Job summary
A leading retail company in Ingolstadt is seeking an Expert in Customer Experience to lead international research projects and collaborate closely with various stakeholders. Candidates should have a degree in marketing or a related field, strong analytical skills, and proficiency in English. This full-time position offers an opportunity to be part of the dynamic Customer Experience Team at MMS.
Qualifications
- Bachelor's or Master's degree focused on marketing, communications or market research.
- Experience in Customer Experience, Market Research, or Marketing.
- Analytical skills and a proactive work approach.
Responsibilities
- Lead international customer research projects, managing the entire process.
- Collaborate with internal CX teams and manage external market research partners.
- Analyze customer data and generate actionable insights.
Skills
Education
Tools
- Leading international customer research projects such as Web intercepts (from project ideation to study design and international roll-out)
- Close collaboration with international internal stakeholders (e.g. country CX teams, data privacy/legal team, HR team, Marketing team, etc.)
- Prioritization, assignment and execution of international CX projects
- Managing external partners (e.g. market research agencies)
- Customer data analysis, insight generation, definition of action items
- Support the preparation and facilitation of Service Design Workshops and the Customer Journey creation
- Ideally Bachelor's or Master's degree with a focus on marketing, communications or market/consumer research
- Ideally First practical experience in the field of Customer Experience/Insights, Market Research, Marketing
- Experience in working with different stakeholders at the same time
- Experience in working with JIRA
- Good analytical skills / affinity for numbers
- Ideally Tableau skills
- Proactive approach to work
- Team player (m/f/d)
- Confident handling of MS Office applications
- Fluent in English
As an Expert (m/f/d) within the Global Customer Experience Team you will be the point of contact for internal CX-related requests and work closely with several internal and external stakeholders. We are an international, (mostly) English speaking team and are looking for a candidate that is fluent in English. You are having experience managing different stakeholders at the same time, are interested in customer insights and want to support us in delivering great customer experiences? Great, apply now and become part of the MMS International Customer Experience Team!
Location: Ingolstadt, München
MediaMarktSaturn Retail Group
Department: HQ - Customer Experience & Customer Care
Entrylevel: Professional Level
Type of Employement: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Employee
Recruiter: Lea Theresa Ellerich
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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