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Customer Support Specialist - German - Remote in Greece
Descripción de la vacante
A recruitment agency is looking for a Customer Support representative to assist customers with product inquiries and technical issues. The position offers the opportunity to work remotely, relocation support, and a competitive salary with additional benefits. Ideal candidates should possess excellent communication skills in German and English, along with experience in customer support. This role ensures high customer satisfaction and provides thorough training.
Servicios
Formación
- Experience in customer support or technical support roles is appreciated.
- Ability to handle unexpected changes and customer concerns professionally.
Responsabilidades
- Handle incoming phone calls, messages, and emails from customers.
- Provide information and assistance on products such as vacuum cleaners and air purifiers.
- Troubleshoot technical issues and offer solutions to customer inquiries.
- Process warranty claims, repairs, and replacements.
- Maintain high customer satisfaction through professional communication.
Conocimientos
Position : Customer Support
Work model : Remote
Location : Greece
Employment type : Full-time
What You Will Be Doing :
- Handling incoming phone calls, messages, and emails from customers.
- Providing information and assistance on products including vacuum cleaners, air purifiers, hair care tools, and more.
- Troubleshooting technical issues and offering solutions to customer inquiries.
- Processing warranty claims, repairs, and replacements.
- Offering product recommendations based on customer needs and preferences.
- Maintaining high customer satisfaction through professional and courteous communication.
Job Requirements :
- Excellent writing and verbal communication skills in German and English.
- Strong attention to detail.
- Good technical troubleshooting and problem-solving skills.
- Ability to handle unexpected changes and customer concerns professionally.
- Experience in customer support or technical support roles is appreciated.
What We Offer :
- Relocation support: flights, accommodation, and housing assistance at no cost to you.
- Competitive monthly salary plus 2 extra salaries per year.
- Health care benefits and numerous discounts.
- Full training by certified instructors on products and customer service techniques.
- Opportunities for professional growth and development.
- Participation in special events, community involvement, and social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises providing a great working environment with relaxing break areas.
Key Skills : Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator
Employment Type : Full Time
Experience : Years
Vacancy : 1
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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