offres d’emploi chez Personio à United States

The Role: How you'll make an impact at Personio

This position can be office-based or fully remote from Germany, Spain, the Netherlands, Ireland, or the UK.

Join Customer Experience at Personio, where you'll use your expertise to build relationships with customers and help them maximize value. You'll contribute to solving real problems for real people.

As a (Senior) Payroll Specialist (d/f/m), you'll provide top-tier service to our customers, driving satisfaction and continuous improvement in our payroll processes and customer journey. You'll collaborate with Product & Engineering teams to address technical issues and improve our products, directly impacting automation and user experience.

Role Responsibilities: What you'll do

1. Team Guidance & Mentorship: Lead a team of approximately 5 Payroll Specialists, ensuring excellent customer service and supporting professional development.
2. Implementation Management & Support: Oversee implementation processes and monthly payroll runs, maintaining efficiency and quality standards.
3. Customer Support: Provide timely assistance during implementation and ongoing support, ensuring high-quality service.
4. Payroll Expertise: Use your payroll knowledge to handle challenges and escalations effectively.
5. Internal Collaboration: Work with internal teams to resolve technical challenges and improve payroll services.
6. Customer Satisfaction: Ensure exceptional customer experiences throughout all phases.

Role Requirements: What you need to succeed

• At least 5 years of operational experience in end-to-end payroll processing
• Proficiency in various payroll systems
• Business proficiency in German and good command of English
• Leadership qualities to guide and mentor junior specialists
• Proven ability to handle complex payroll cases
• Team player, empathetic, dedicated to customer satisfaction
• High standards for quality and diligence

Why Personio

We are committed to diversity and inclusion, fostering a welcoming environment for everyone. Our benefits include competitive salary packages, paid vacation, Impact Days, family and mental health support, flexible working arrangements, professional development budgets, and engaging company events.

About us

We are transforming HR through technology, aiming to improve how millions experience work daily. With over 10,000 customers and 2,000 employees worldwide, we're looking for driven individuals to join us in shaping the future of HR technology.

Our principles include exceeding customer expectations, delivering results, elevating each other, challenging positively, and creating momentum together.