Customer Service-Jobs in Deutschland

Since its foundation in 2007 Solactive AG has evolved into one of the worlds most important and fastest-growing index providers. From our headquarters in Frankfurt we power global investment products across ETFs structured products and mandates. Our reputation is built on innovation speed flexibility and strong partnerships.

Are you excited to bring expertise in technical support for mission critical applications Leveraging past experience in data analytics software development or DevOps. Are you motivated by the challenge of monitoring high performance financial instruments systems and resolving issues under pressure If you want to leverage your technical and / or financial expertise in application support to make a tangible impact in the FinTech sphere this role is for you.

• Provide L1 and L2 support for our proprietary high performance index platform ensuring availability and reliability
• Monitor critical services across distributed environments proactively analysing logs and system behaviour to detect and resolve issues
• Act as the primary contact for business stakeholders in Hong Kong Frankfurt and Toronto addressing application and data related inquiries
• Lead incident resolution coordinating with tech and business teams to restore service quickly and prevent recurrence
• Conduct root cause analysis of complex system issues proposing long term solutions and optimisations
• Support and validate platform changes through structured testing and quality assurance
• Continuously identify opportunities to improve monitoring workflows and support processes
• Document solutions procedures and best practices to strengthen organizational knowledge
• Mentor junior support staff and contribute to building a culture of operational excellence
• Support software deployment releases and pre-market checks during weekends

• Minimum of 5 years experience in L2 application / technical support for complex financial trading or enterprise systems
• Strong technical expertise in system monitoring log analysis data analytics and troubleshooting across distributed environments
• Solid knowledge of Linux SQL Relational databases and API interactions
• Experience with monitoring tools job scheduling and automation
• Familiarity with ITIL practices (Incident Management Change Release Management) applied in high pressure contexts
• Familiarity with Atlassian Suite (Jira and Confluence)
• Proven ability to take ownership of production issues lead resolution efforts and minimise client impact
• Interest in financial market data and complex application ecosystems
• Highly structured proactive and adaptable with excellent communication skills in English and intercultural competence
• Demonstrated ability to lead support initiatives and process improvements
• Self-managed individual and eagerness to grow
• Software Development Data Expert or DevOps Experience is a big plus

• Global Team : Join our motivated international team at Solactive
• FinTech Excellence : Experience FinTech excellence at Solactive
• Modern Culture : Enjoy our modern flat hierarchy and startup-like culture
• Special Benefits : Job ticket access to Corporate Benefits modern office space with ergonomic set-up employee lounge and free beverages and fruits
• Community & Networking : Engage in our various networking events
• Professional Development : Grow both personally and professionally through our diverse training offers

Interested Dont miss your chance and directly apply online by clicking the Apply now button on our website and filling in the application form. Please make sure to also upload your CV cover letter and relevant references. We are looking forward to hearing from you!

Full-Time

years

1

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

To all recruitment agencies : We do not accept unsolicited CVs / Candidate Profiles. Please do not forward any CVs / Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs / Candidate Profiles are not being covered by Solactive.

SOLACTIVE AG

German Index Engineering

Human Resources

Platz der Einheit 1

60327 Frankfurt am Main