Front Office Agent (w/m/d) - Frankfurt

MGT FRACE; Frankfurt; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A leading hotel chain in Frankfurt is seeking a Hotel Receptionist to provide a warm welcome and cater to guests' needs. Key responsibilities include managing check-ins and check-outs, handling guest requests, and ensuring smooth communication with other departments. Ideal candidates should have customer service experience, proficiency in Microsoft Office, and good German and English skills. The position offers numerous development opportunities and employee benefits, such as discounts on hotel stays and structured training programs.

Leistungen

Opportunities for development and promotion

Structured online training courses

Regular staff appraisals

Bonus for recommending new employees

Guaranteed compensation for overtime

Subsidy for the Jobticket Germany

Employee rates and discounts

Language courses

Employee events

25 % night surcharge

Numerous internal training opportunities

Corporate benefits

Qualifikationen

• First professional experience at the reception desk or in customer service desirable.
• First experience with Microsoft Office (Word, Excel, Outlook).
• German and English language skills at a good level.
• Friendly and professional demeanor.
• High service orientation, flexibility and organizational skills.

Aufgaben

• Warm welcome and care of our guests.
• Carrying out the check-in and check-out process.
• Receiving and processing guest requests and complaints.
• Cash register management including credit card and cash control.
• Concierge tasks and cooperation with other departments.

Kenntnisse

Customer service experience

Microsoft Office (Word, Excel, Outlook)

German language skills

English language skills

Service orientation

Flexibility

Organizational skills

Jobbeschreibung

Your New Workplace

At your new workplace, the Hilton Garden Inn Frankfurt City Centre, you will benefit from the central location and its modern, urban design. The hotel is not only a magnet for business travelers and tourists, but also offers our employees an attractive working environment. With 167 rooms in 3 different categories, a restaurant with bar and a conference area for up to 100 people, the hotel offers all the options an international traveler needs. Our business hotel offers you the opportunity to get involved with us, to learn continuously and to grow personally and professionally. Join us now and become part of our team as a Hotel Receptionist.

Insights

Hilton Garden Inn Frankfurt City CentreVirtual TourInstagram

Your daily business

• Warm welcome and care of our guests
• Carrying out the check-in and check-out process
• Receiving and processing guest requests and complaints, whether in person, by phone, email or guest chat
• Cash register management including credit card and cash control
• Concierge tasks(restaurant recommendations, sightseeing tips, etc.)
• Cooperation with other departments to ensure the flow of communication

We offer

• Opportunities for development and promotion
• Structured online training courses for induction
• Regular staff appraisals with potential analysis
• Flat hierarchies
• Bonus for recommending new employees
• Bonus for standing in for colleagues at our other hotel locations
• Guaranteed compensation for your overtime
• Subsidy for the Jobticket Germany
• Employee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton Worldwide
• Discounts for friends and family within our hotel brands and with Hilton Worldwide
• Language courses as required
• Employee events (e.g. summer party or Christmas party)
• 25 % night surcharge
• Numerous internal training opportunities (Hilton University)
• Corporate benefits and Benefits.me program

Our Expectation

• First professional experience at the reception desk or in customer service desirable, career changers also welcome
• First experience with Microsoft Office (Word, Excel, Outlook)
• German and English language skills at a good level
• Friendly and professional demeanor
• High service orientation, flexibility and organizational skills
• Enjoy the role of host and dealing with people

Contact

You may still have questions. Then contact us in the HR department at(030) 5858 383 74or at [e-mail]. Send us your application in pdf format to [e-mail] (max. 15 MB), or upload your application directly via ourapplicant portal.
Complete application documents not at hand? The resume is sufficient.
Contact: Martina Anzelini, Acting Hotel Manager