Customer Service jobs in Germany

Moët Hennessy, the Wines & Spirits Division of LVMH, unites 25 Maisons. Our vision is to lead the future of luxury Wines & Spirits from nature to communities.

Committed to creating a better world for future generations, we drive the Living Soils Living Together program, focusing on four pillars: Regenerating our Soils, Mitigating Climate Impact, Engaging Society, and Empowering People. We foster a diverse, inclusive workplace and offer employees unique growth and opportunities worldwide.

The mission of this role is to develop and drive our Champagne portfolio, maximizing brand awareness, desirability, and delivering against business objectives in Germany. The Head of Brand Management Champagnes is in charge of developing and implementing the marketing strategy across the entire marketing mix to build volume, revenue, market share, and profitability within the Company and brand guidelines.

• Lead long and short-term brand vision and strategies for Germany, developing annual brand plans and PMT/5-year plans in accordance with brand, sales, and financial targets and in line with global strategies. Ensure synchronized 360° multi-channel planning in coordination with the overall MH portfolio.
• Work across functional teams to develop brand equity for each brand in the Champagne portfolio(Premium and Prestige).
• Facilitate communication and maintain a high share of voice for the Champagne brands in all cross-department meetings/projects, specifically towards the global Maison team.
• Validate brand budgets, allocating spend to appropriate activations and ensuring effective evaluation of activity to achieve the expected return on investment.
• Demonstrate a knowledge of culture and trends, connecting brands relevantly.

• Act as a brand champion, responsible for communication and custodianship of brand strategies internally, and influence the commercial agenda of the brand in line with brand objectives.
• Identify new business opportunities and new accounts where strong brand presence and activation are crucial. Propose and implement programs for new business development.
• Work closely with the Channel and Trade Marketing Managers to develop and evaluate trade-focused programs, particularly in High Image Accounts/Flagships.
• Validate and coordinate the allocation of the rarest creations to drive growth across channels.

• Provide inspiring leadership to the Champagne Brand Teams.
• Reinforce innovation and creativity within the team: take initiatives to propose and implement new ideas for brand activation and consumer recruitment.
• Manage Brand Managers, providing clear direction and taking responsibilities for their development, giving coaching support and guidance where necessary to enable them to achieve goals.
• Be the main point of contact for all key projects related to the Champagne portfolio with the German Management Team, Moet Hennessy Europe and the central teams/ "Maisons".

• Be responsible for the overall development and realization, supervision, and control of Media campaigns.
• Facilitate cooperation with the PR & Communication team to execute inspirational and engaging PR strategies.
• Guide the Brand Managers in the briefing process with creative/production agencies. Oversee execution and results.
• Maintain a high level of executional excellence for all projects across the portfolio.

• Take direct responsibility for budgetary control of brands with monthly reporting.
• Prepare all required reports and business reviews.
• Work with the finance/controlling teams to agree on forecasts and allocations.
• Work closely with the customer service team and logistics.
• Oversee POSM orders and usage, including regular strategic reviews of inventory.
• Regularly spend time in trade and keep up to date with competitor activity across the marketing mix.

• Munich Residency: This position is based in our Munich office and requires a high degree of on-site presence to effectively lead the Champagne portfolio strategy and collaborate with key internal teams.
• Education: Degree level
• Professional experience & know how: Strong luxury marketing background with previous experience in the luxury/drink industry is a plus. Strong brand management experience (minimum 10 years of experience).
• Languages: German & English fluent, French is a plus
• Skills:
• Consumer-centric and analytical strategic leader and brand builder.
• Structured and capable of dealing with several tasks simultaneously.
• Ability and adaptability to work in an ever-changing multi-cultural environment.
• Personal & interpersonal skills:
• An excellent influencer and team player, able to communicate with a large network of people - senior, peers, colleagues, and juniors - ensuring effective communication.
• Outstanding interpersonal skills, perceptive and receptive to others' opinions, aware of own impact on others and able to adapt; assertive.
• “Can do” approach, gets closure on tasks, generates creative solutions, effective and efficient.
• Pays attention to detail and day-to-day requirements/requests to ensure streamlined, accurate communication.
• Plans proactively and meets the needs of internal stakeholders (Maison, Europe...).
• Highly responsive, able to work independently and to tight deadlines.
• Wins trust through demonstrating integrity, sensitivity, and discretion in all dealings.
• Sensitivity and openness to diverse cultures and ways of working.
• Strong team spirit and team player.
• Creative mind who can implement new approaches to strengthen the competitive advantage.
• Technical & professional skills: Analytical, Solid Microsoft Office skills / SAP a plus, Project & Budget Management, Numerate & commercially aware, Financial understanding, Business acumen, Good digital understanding & knowledge

• 30+ days vacation
• Employee discounts for own products and corporate benefits
• E-Bike Leasing, Coverage for Fitness, monthly meal allowance
• Comprehensive training and an excellent working atmosphere and modern working equipment
• Opportunities for further training and (international) development within LVMH

In order to ensure the most objective assessment of skills and qualifications possible, we ask all applicants to submit their application documents without a photo. We are committed to equality and making the best use of the talents and diversity of all our employees. We provide equal opportunity for all individuals regardless of age, race, ethnicity, nationality, gender, including gender identity and expression, sexual orientation, disability, marital or civil partnership status, maternity, paternity and adoption leave as well as any other class protected by law.