General Manager

Fairmont Hotels & Resorts; Hamburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A prominent hospitality group seeks an experienced General Manager for their new hotel in Hamburg. This role involves managing the commercial success and day-to-day operations while creating exceptional guest experiences. Ideal candidates will have hotel operations experience, preferably from previous openings, and a passion for team development. This position offers a competitive package and growth opportunities within a creative and dynamic environment.

Leistungen

Competitive salary

Opportunities for development

Creative work environment

Qualifikationen

• Strong hotel operator with local and international experience.
• Experience in pre-opening phases preferred.
• Comfortable handling all commercial aspects including F&B.

Aufgaben

• Lead the commercial success and overall performance of the property.
• Create an excellent guest experience and build great reputation.
• Maintain high levels of customer service for all customers.

Kenntnisse

Hotel operations

Commercial decision making

Guest experience focus

Leadership and team development

Market knowledge

Jobbeschreibung

Company Description

The Hoxton is coming to Hamburg!

The Hoxton’s second hotel in Germany is set to open in Hamburg, a city of stunning architecture criss-crossed by hundreds of canals and home to parks, cultural venues and a bustling gastronomic scene. Set as part of the exciting Alter Wall redevelopment project, The Hoxton, Hamburg will feature 188 bedrooms of varying sizes, a large lobby bar and ground floor restaurant, a beautiful rooftop restaurant and The Apartment - The Hoxton’s signature meeting and event space.

We are now looking for an experienced General Manager to join us and play a crucial role in the successful launch of our hotel, restaurants, and bars.

You will be responsible for leading in our pre-opening period, to help shape the strategy for our newest property and thereafter take responsibility for the day-to-day management of a successful Hox operation and team.

Job Description

What you'll do...

• Take full responsibility for the commercial success and overall performance of the property; from P&L, through to budgets, through to planning and forecasting (and re-forecasting).
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for our properties.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Make sure our brand standards are properly brought to life and to think outside of the box in how we ground the brand in the local market.
• Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!
• Play a key role in managing the relationship with the central teams and owners.

Qualifications

What we're looking for...

• A strong hotel operator with local and international experience. If you have previously done an opening, that would be ideal!
• Comfortable handling all commercial aspects, including F&B, and able to strike the balance between commercial decisions and doing what’s right for the brand.
• Passion for providing great guest experiences, rooted in high-quality service that feels natural.
• Someone who leads from the front – you’re only as good as your team, know how to set standards, and motivate & develop those around you.
• Good market & industry knowledge and connections that you can use to make sure the brand makes an impact.
• You’re looking for a place where you and everyone can be themselves, no clones in suits here.
• You’re not precious; we all leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.

Additional Information

What’s in it for you...

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.