General Manager

AccorHotel; Hamburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading hotel group is seeking an experienced General Manager for their new property in Hamburg. Responsibilities include overseeing overall hotel performance, creating exceptional guest experiences, and leading pre-opening activities. Candidates should have local and international hotel operation experience, a passion for guest satisfaction, and the ability to motivate their team. This role offers a competitive package and opportunities for professional growth within a creative and innovative environment.

Leistungen

Competitive package

Opportunities for development

Creative work environment

Global brand presence

Qualifikationen

• Experience as a hotel operator with local and international background.
• Ability to balance commercial decisions with brand integrity.
• Passion for high-quality guest service.

Aufgaben

• Oversee commercial success and performance of the hotel.
• Create exceptional guest experiences while maintaining brand standards.
• Build long-term relationships with suppliers and contractors.

Kenntnisse

Strong hotel operation skills

Commercial decision-making

Guest experience passion

Leadership and motivation

Market knowledge

Jobbeschreibung

Company Description

The Hoxton is coming to Hamburg!

The Hoxton’s second hotel in Germany is set to open in Hamburg, a city of stunning architecture criss-crossed by hundreds of canals and home to parks, cultural venues and a bustling gastronomic scene. Set as part of the exciting Alter Wall redevelopment project, The Hoxton, Hamburg will feature 188 bedrooms of varying sizes, a large lobby bar and ground floor restaurant, a beautiful rooftop restaurant and The Apartment - The Hoxton’s signature meeting and event space.

We are now looking for an experienced General Manager to join us and play a crucial role in the successful launch of our hotel, restaurants, and bars.

You will be responsible for leading in our pre-opening period, to help shape the strategy for our newest property and thereafter take responsibility for the day-to-day management of a successful Hox operation and team.

Job Description

What you'll do...

• Take full responsibility for the commercial success and overall performance of the property; from P&L, through to budgets, through to planning and forecasting (and re-forecasting).
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for our properties.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Make sure our brand standards are properly brought to life and to think outside of the box in how we ground the brand in the local market.
• Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!
• Play a key role in managing the relationship with the central teams and owners.

Qualifications

What we're looking for...

• A strong hotel operator with local and international experience. If you have previously done an opening, that would be ideal!
• Comfortable handling all commercial aspects, including F&B, and able to strike the balance between commercial decisions and doing what’s right for the brand.
• Passion for providing great guest experiences, rooted in high-quality service that feels natural.
• Someone who leads from the front – you’re only as good as your team, know how to set standards, and motivate & develop those around you.
• Good market & industry knowledge and connections that you can use to make sure the brand makes an impact.
• You’re looking for a place where you and everyone can be themselves, no clones in suits here.
• You’re not precious; we all leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.

Additional Information

What’s in it for you...

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.