General Manager

21c Museum Hotels; Hamburg; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A dynamic international hotel group is seeking an experienced General Manager for their new property in Hamburg, Germany. This role entails overseeing the full operational launch of the hotel, driving commercial strategies, and ensuring exceptional guest experiences. The ideal candidate will possess strong hotel management expertise, particularly during openings, and demonstrate a passion for team development. The position offers a competitive package and a chance to be part of a creative, innovative environment.

Leistungen

Competitive salary

Development opportunities

Creative working environment

Qualifikationen

• Experience in hotel operations with local and international exposure.
• Ability to balance commercial decisions with brand integrity.
• Track record of excellent guest service and team motivation.

Aufgaben

• Oversee the commercial success and performance of the property.
• Ensure a high-quality guest experience that exceeds expectations.
• Develop and maintain strong supplier and contractor relationships.
• Implement brand standards in the local market.
• Create a supportive environment for team growth.

Kenntnisse

Strong hotel operational skills

Commercial decision-making

Guest experience emphasis

Team leadership

Market knowledge

Jobbeschreibung

Company Description

The Hoxton is coming to Hamburg, Germany!

The Hoxton, Hamburg will be home to 188 bedrooms of varying sizes, a rooftop restaurant, a lobby bar, a ground‑floor restaurant, as well as our distinctive meeting & events space, The Apartment.

We are now looking for an experienced General Manager to join us and play a crucial role in the successful launch of our hotel, restaurants, and bars.

You will be responsible for leading in our pre‑opening period, to help shape the strategy for our newest property and thereafter take responsibility for the day‑to‑day management of a successful Hox operation and team.

Job Description

What you’ll do…

• Take full responsibility for the commercial success and overall performance of the property; from P&L, through to budgets, through to planning and forecasting (and re‑forecasting).
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for our properties.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long‑term relationships with suppliers and contractors.
• Make sure our brand standards are properly brought to life and to think outside of the box in how we ground the brand in the local market.
• Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!
• Play a key role in managing the relationship with the central teams and owners.

Qualifications

What we’re looking for…

• A strong hotel operator with local and international experience. If you have previously done an opening, that would be ideal!
• Comfortable handling all commercial aspects, including F&B, and able to strike the balance between commercial decisions and doing what’s right for the brand.
• Passion for providing great guest experiences, rooted in high-quality service that feels natural.
• Someone who leads from the front – you’re only as good as your team, know how to set standards, and motivate & develop those around you.
• Good market & industry knowledge and connections that you can use to make sure the brand makes an impact.
• You’re looking for a place where you and everyone can be themselves, no clones in suits here.
• You’re not precious; we all leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.

Additional Information

What’s in it for you…

• Join an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.