Customer Service à Allemagne

The Zillow Experience Design (ZxD) team is a fast‑paced, collaborative, and driven product design team. We’re a tight‑knit, fun‑loving, and upbeat group. Meet us and learn more: https://www.zillow.com/careers/design/

We are a multidisciplinary team. Our roles include product design, content design, experience research, design systems, and design operations.

We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.

Our team cares deeply about solving problems for real people – customers, co‑workers, and everyone else. We seek to make everything a little better than we found it.

As a Senior Product Designer on the RMX AI Tools team, you’ll design the systems and tools that enable Zillow’s rich media operations at scale. You’ll shape how people, automation, and data connect — turning complex workflows into clear, efficient, and intuitive experiences.

This role blends systems thinking with executional craft. You’ll partner with operational leaders, product managers, and engineers to understand how work flows through people and machines. From there, you’ll map service blueprints, define information architecture, and design the interfaces that make those systems usable and effective.

You’ll take projects end‑to‑end — from early workflow analysis and concept definition through detailed visual design and implementation guidance — delivering experiences that balance clarity, efficiency, and delight for Zillow’s internal users.

• Collaborate with operations, product, and engineering partners to analyze current workflows and identify opportunities for automation and improvement.
• Create service blueprints and system maps that visualize how people, tools, and data interact.
• Translate operational processes into scalable information architecture, task flows, and interaction models.
• Design routing systems, review tools, and annotation interfaces that support AI‑assisted and human‑in‑the‑loop workflows.
• Deliver high‑fidelity, pixel‑perfect designs and specifications that guide engineering implementation.
• Prototype and test design concepts to validate usability and performance.
• Advocate for clarity, efficiency, and quality in internal tool experiences.
• Communicate design rationale effectively across teams and build alignment through documentation and storytelling.
• Contribute to the evolution of design systems supporting automation and workflow‑based tools.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

• Please submit a portfolio and resume with your application.
• 6+ years of experience designing digital products, internal tools, or operational platforms.
• Strong skills in service design, workflow mapping, and information architecture.
• Experience designing AI‑assisted, automation, annotation workflows or human‑in‑the‑loop systems is desirable.
• Proven ability to work with operational stakeholders to define needs and translate them into clear design solutions.
• Demonstrated end‑to‑end ownership — from workflow analysis through pixel‑perfect UI delivery.
• Deep expertise in interaction and visual design craft, including systems‑level thinking.
• Proficiency in Figma and modern prototyping tools.
• Excellent communication, facilitation, and collaboration skills.
• Comfort operating independently and bringing structure to complex, ambiguous problems.

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most‑visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.