Customer Service-Jobs in United States

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Client:

Ocean Network Express

Hamburg, Germany

Other

Yes

7d3603e19f72

3

09.08.2025

23.09.2025

CUSTOMER CARE COORDINATOR EXPORT (m/f/d)

JOB PURPOSE

In this role, you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You will ensure a high service level by providing prompt resolutions for service issues via Service Cloud or other channels. The role involves delivering excellent customer service to key accounts, utilizing self-service tools, and collaborating with internal and external stakeholders.

PRIMARY JOB RESPONSIBILITIES

• Ensure smooth, customer-oriented performance for designated clients
• Improve service quality by meeting or exceeding KPI's and SOP's
• Enhance effectiveness and productivity
• Communicate actively with internal and external stakeholders internationally
• Serve as escalation point for inquiries or complaints
• Coordinate cross-functionally to resolve operational issues
• Ensure compliance with company policies
• Promote e-commerce platforms and self-service tools as applicable

REQUIRED SKILLS AND COMPETENCIES

• Minimum of 3 years of professional shipping experience
• Strong customer and service focus
• Persuasive, target, and results-oriented
• Proficient in Google Workspace with strong administrative skills
• Excellent oral and written communication in German and English
• Digital orientation and growth mindset
• Teamwork and high engagement level

WHAT WE OFFER

• Mobile working possibilities (2 days per week)
• 30 days of vacation
• Flexible working hours
• Job bike scheme
• Company pension scheme
• Open communication and innovative collaboration