Customer Service jobs in Germany

Would you like to actively shape processes, take on responsibility, and work with a strong team while having plenty of room for new ideas?

For KWS SAAT SE & Co. KGaA, we are looking for a Team Lead (m/f/d) Customer Order Management. In this role, you will take on both functional and disciplinary leadership of a high-performing, cross-crop Customer Service Team. You will be responsible for customer-oriented order processing as well as the on-time delivery to all KWS customers in Germany. This exciting and diverse position is permanent, full-time, and based in Einbeck.

• Building, leading, developing, and motivating a high-performing team
• Ensuring customer-focused order processing from order entry through invoicing, including after-sales service
• Developing and implementing strategies to maintain and further enhance efficient processes and communication channels in order management
• Ensuring compliance with internal and external deadlines within the business process (e.g. delivery windows, license and seasonal settlements, etc.)
• Promoting cross-crop knowledge exchange within Customer Order Management

• Completed degree in business administration, agricultural sciences, or a comparable qualification
• Several years of professional experience in order management, customer service, or supply chain management, ideally within the agricultural industry
• In-depth knowledge of customer requirements as well as relevant systems and processes
• Initial leadership experience through team management is an advantage
• Strong operational, commercial, and strategic thinking combined with analytical skills
• Willingness to drive change as well as a results- and customer-oriented working style
• Excellent organizational and communication skills, team spirit, and assertiveness
• Professional proficiency German and fluent English skills, both written and spoken
• Willingness to travel within Germany (up to approx. 20%)

• Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry.
• Flexible working hours model with the option for remote work (hybrid model).
• A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere.
• True to the motto "Make yourself grow!" we promote your personal and professional development.
• Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance, job bike, and more.

Advance your career and grow with us! Start today by submitting your digital application via our job portal. We look forward to receiving your application!