Team Lead (m/f/d) Customer Order Management

KWS Group; Einbeck; Hybrid; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading agricultural company in Einbeck is seeking a Team Lead for Customer Order Management. The role includes leading a high-performing team to ensure customer-focused order processing and on-time delivery. Ideal candidates should have a degree in business or agricultural sciences and several years of experience in order management or customer service. The role offers challenging projects and flexible working hours in a supportive team environment.

Leistungen

Flexible working hours

Capital-building benefits

Holiday bonuses

Childcare allowance

Job bike

Qualifikationen

• Several years of experience in order management or customer service.
• Strong strategic thinking combined with analytical skills.
• Willingness to drive change and a customer-oriented working style.

Aufgaben

• Lead and develop a high-performing Customer Service Team.
• Ensure customer-focused order processing and on-time delivery.
• Develop strategies to enhance efficient processes.

Kenntnisse

Leadership

Customer service

Analytical thinking

Communication

Ausbildung

Degree in business administration or agricultural sciences

Jobbeschreibung

Team Lead (m/f/d) Customer Order Management

Would you like to actively shape processes, take on responsibility, and work with a strong team while having plenty of room for new ideas?

For KWS SAAT SE & Co. KGaA, we are looking for a Team Lead (m/f/d) Customer Order Management. In this role, you will take on both functional and disciplinary leadership of a high-performing, cross-crop Customer Service Team. You will be responsible for customer-oriented order processing as well as the on-time delivery to all KWS customers in Germany. This exciting and diverse position is permanent, full-time, and based in Einbeck.

What you can look forward to:

• Building, leading, developing, and motivating a high-performing team
• Ensuring customer-focused order processing from order entry through invoicing, including after-sales service
• Developing and implementing strategies to maintain and further enhance efficient processes and communication channels in order management
• Ensuring compliance with internal and external deadlines within the business process (e.g. delivery windows, license and seasonal settlements, etc.)
• Promoting cross-crop knowledge exchange within Customer Order Management

Bring in your strengths:

• Completed degree in business administration, agricultural sciences, or a comparable qualification
• Several years of professional experience in order management, customer service, or supply chain management, ideally within the agricultural industry
• In-depth knowledge of customer requirements as well as relevant systems and processes
• Initial leadership experience through team management is an advantage
• Strong operational, commercial, and strategic thinking combined with analytical skills
• Willingness to drive change as well as a results- and customer-oriented working style
• Excellent organizational and communication skills, team spirit, and assertiveness
• Professional proficiency German and fluent English skills, both written and spoken
• Willingness to travel within Germany (up to approx. 20%)

What we offer to help you grow:

• Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry.
• Flexible working hours model with the option for remote work (hybrid model).
• A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere.
• True to the motto "Make yourself grow!" we promote your personal and professional development.
• Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance, job bike, and more.

Advance your career and grow with us! Start today by submitting your digital application via our job portal. We look forward to receiving your application!