Key Account Manager

Omnitracs; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology firm in Germany is seeking an experienced Account Manager to manage and grow a portfolio of approximately 40 key customer accounts within the automotive sector. You will be responsible for ensuring client satisfaction, driving a targeted growth of 16% year on year, and leveraging the Solera product suite to introduce new solutions. Ideal candidates should have proven B2B account management experience, excellent communication skills, and a strong track record in revenue retention. This role includes both in-person and virtual client interactions.

Qualifikationen

• Proven experience in B2B account management, ideally within automotive, technology, or SaaS industries.
• Strong track record of revenue retention and growth across a defined portfolio.
• Excellent communication and relationship-building skills, with the ability to engage confidently with senior stakeholders.

Aufgaben

• Manage a portfolio of 40 key customer accounts, ensuring high levels of satisfaction.
• Achieve a targeted 16% growth across the account base through proactive relationship management.
• Conduct a minimum of one in-person client visit per week.
• Leverage the Solera product suite and introduce new solutions.

Kenntnisse

B2B account management

Revenue retention and growth

Communication skills

Relationship-building

Commercial acumen

Tools

CRM systems

Jobbeschreibung

Role Overview

We are seeking an experienced and driven Account Manager to manage and grow a portfolio of approximately 40 key customer accounts within the automotive sector. This role is responsible for retaining existing revenue, deepening client relationships, and delivering sustainable portfolio growth of 16% year on year.

You will act as the primary point of contact for a set of high-value clients—including BIG Motoring World (£275,000), Perry’s Group (£233,000), and TG Holdcroft (£158,000)—ensuring exceptional service delivery, identifying upsell opportunities, and promoting new solutions from the Solera product suite, including Privacy4Cars.

Key Responsibilities

Account Management

Manage a portfolio of 40 key customer accounts, ensuring high levels of satisfaction, retention, and engagement.

Revenue Growth

Achieve a targeted 16% growth across the account base through proactive relationship management, solution selling, and cross-selling.

Client Engagement

Conduct a minimum of one in-person client visit per week.

Conduct at least eight virtual meetings per week to maintain consistent communication and relationship development.

Solution Introduction/Cross Selling

Leverage the wider Solera product suite and introduce new solutions to your portfolio, building a qualified sales pipeline of cross selling opportunities and driving adoption. These include: Privacy4Cars, Vehicle Imagery, Vehicle Appraisal, SMR (Autodata), Inpart, Professional Services, Consult Projects and Retail Valuation Analysis.

Mid-term (6–18 months) Account Planning

Conduct quarterly business reviews to align with the client’s evolving goals.

Expand relationships beyond primary contacts—engage with decision-makers in adjacent departments.

Offer value-added services or pilot programs to deepen client trust and demonstrate capability.

Long-term Account Planning

Develop multi-year partnership agreements with volume, scale and term incentives.

Co-develop strategic roadmaps with clients that align your solutions to their multi-year business objectives.

Diversify stakeholder relationships to reduce reliance on single points of contact.

Price Negotiation

Research each customer’s strategic priorities, pain points, decision-making structure, and procurement policies.

Identify key decision-makers, influencers, and blockers on both sides. Build alignment early, especially with executive sponsors.

Shift the focus from cost to business impact (e.g., ROI, efficiency gains, innovation). Enterprise buyers are more receptive to long-term value propositions than transactional discounts.

Maintain clear records of agreements, versions, and discussions to avoid misunderstandings and delays during legal review.

Use strong delivery performance as a foundation for cross-sell, upsell, and renewal discussions.

Customer Service Excellence

Provide best-in-class customer service at all times, ensuring swift resolution of issues and proactive client support.

Reporting & Insights

Maintain accurate records in the CRM system, track performance metrics, and provide regular account updates to management.

Representation

Represent the company professionally at all client meetings, industry events, and networking opportunities.

Skills & Experience Required

Proven experience in B2B account management, ideally within the automotive, technology, or SaaS industries.

Strong track record of revenue retention and growth across a defined portfolio.

Excellent communication and relationship-building skills, with the ability to engage confidently with senior stakeholders.

Commercially astute with the ability to identify upsell and cross-sell opportunities.

Proficient in using CRM systems and managing sales pipelines.