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Job summary
A leading global healthcare company in Ingolstadt is seeking an experienced professional for a role focused on customer care and experience initiatives. The ideal candidate will have strong expertise in business analysis and financial modeling, with the ability to create impactful reports and KPIs. In this full-time position, you will work collaboratively to enhance customer journeys and drive innovation across touchpoints while enjoying benefits including mobile work, training opportunities, and a positive company culture.
Benefits
Qualifications
- Several years of experience in Business Analysis, Consulting, or Customer Care/Experience.
- Strong expertise in business case development and financial analysis.
- Knowledge of customer care processes, KPIs, and best practices.
- Excellent communication and presentation skills.
Responsibilities
- Development of business cases for customer care and experience initiatives.
- Creation of financial models, ROI calculations, and cost-benefit analyses.
- Analysis of customer care processes and identification of improvement opportunities.
- Definition of KPIs and success metrics for initiatives.
- Preparation of reports and presentations for decision-making.
- Support during project execution and validation of business case assumptions.
- Measurement of project outcomes and derivation of recommendations.
Skills
- Development of business cases for customer care and experience initiatives
- Creation of financial models, ROI calculations, and cost-benefit analyses
- Analysis of customer care processes and identification of improvement opportunities
- Definition of KPIs and success metrics for initiatives
- Preparation of reports and presentations for decision-making
- Support during project execution and validation of business case assumptions
- Measurement of project outcomes and derivation of recommendations
- Several years of experience in Business Analysis, Consulting, or Customer Care/Experience
- Strong expertise in business case development and financial analysis
- Knowledge of customer care processes, KPIs, and best practices
- Experience with data analysis and visualization tools (Excel, Power BI, Tableau)
- Excellent communication and presentation skills
- Structured and analytical way of working with a customer‑focused mindset
Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence, innovation, and digital transformation to ensure seamless interactions.
The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.
Location: Ingolstadt
MediaMarktSaturn Retail Group
Department: HQ - Customer Experience & Customer Care
Entry level: Professional Level
Type of Employment: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Employee
Recruiter: Lea Ellerich
Recruiter: Lea Theresa Ellerich
Let's Go!
For us "Let's Go!" is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50,000 colleagues across Europe.
International teams & exciting tasks 30 days vacation & company pension plan Employees discount & Fitness Collaborations Training & Education Open corporate culture & Teamwork Mobile work (50/50)
Ready? We are looking forward to receiving your application!
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.