Technical Support Engineer

Sunwoda Energy Technology Co., Ltd.; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading energy solutions provider in Berlin is seeking a qualified candidate for customer support roles in the energy storage industry. Responsibilities include providing technical advice, resolving issues, and conducting training. The ideal candidate should have a bachelor's degree in Electronics or Electrical Engineering and at least 1 year of experience. Fluent English and willingness to travel are essential.

Qualifikationen

• 1+ years of experience in the energy storage industry is essential.
• Fluent English communication skills required.
• Must be self-motivated and willing to travel 30% of the time.

Aufgaben

• Main customer contact for pre-sales and post-sales support.
• Provide technical advice for product and system operation.
• Conduct local technical training sessions.

Kenntnisse

Technical advice

Customer support

Communication

Ausbildung

Bachelor's degree in Electronics or Electrical Engineering

Jobbeschreibung

Overview

Main Goals and Responsibilities：

• Main customer contact for the region in pre-sales, sell-through and post sales activities
• Provide technical advice to customers in product, installation and system operation matters
• Resolve customer technical issues, including warranty replacement
• Conduct local product / technical training
• Gather product intelligence information, perform competitor analysis
• Provide sales and marketing support as needed

We are looking for

• Bachelor or above holders in Electronics and Electrical or other related majors
• Self-motivator with 1+ years related experiences in the energy storage industry is a must
• Energetic professional who may travel 30% or above per year
• Good communicator with fluent English

（Company does not provide visa sponsorship）