Technical Customer Support Engineer - Dutch speaking (remote)

ClickHouse; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology firm is seeking a Technical Customer Support Engineer fluent in English and Dutch to join their global support team. This remote position in Germany involves guiding users, solving technical issues, and collaborating with teams to enhance customer experience. The ideal candidate possesses strong SQL and cloud knowledge, and will work remotely to provide outstanding support to a rapidly growing user base.

Leistungen

Flexible work environment

Employer contributions towards healthcare

Stock options

Flexible time off

$500 Home office setup

Global Gatherings

Qualifikationen

• Fluent in both English and Dutch.
• Self-driven, curious, and eager to continuously learn and grow.
• Previous technical experience in roles such as Support Engineer.

Aufgaben

• Support and guide ClickHouse users through various channels.
• Develop solutions based on ClickHouse for user documentation and training.
• Mentor and share knowledge with colleagues and customers.

Kenntnisse

Technical breadth and depth in SQL databases

Strong written and verbal English and Dutch communication skills

Experience with ClickHouse

Experience with cloud-native SaaS

Experience with OSS and open-source technologies

Tools

Azure

GCP

AWS

Jobbeschreibung

Technical Customer Support Engineer - Dutch speaking (remote)

Germany (Remote)

About ClickHouse

Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, rely on ClickHouse Cloud. It is available through open-source or on AWS, GCP, Azure, and Alibaba.

Note: this is a remote position that can be based in any EMEA country ClickHouse has a hiring presence in. However, this person must be fluent in both English and Dutch.

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking aTechnical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in EMEA as well as more regionally across North America and APJ. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.

What you will be doing:

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers

And of course:

• You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
• You will build strong, trusted relationships with colleagues, customers, and partners

What you bring along:

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong written and verbal English and German communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
• The ability to build trusted relationships with colleagues, customers, and partners
• You are self-driven, curious, and eager to continuously learn and grow
• Experience with ClickHouse
• Experience with OSS and open-source technologies, as a user, community member, or contributor
• Experience with Azure, GCP or AWS
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Compensation

For roles based in theUnited States, you can find above our typical starting salary ranges for this role, depending on your specific location.

The positioning of offers within a certain range depends on various factors, including: candidate experience, qualifications, skills, business requirements and geographical location.

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A $500 Home office setup if you’re a remote employee.
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of our first 500 employees, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here . Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please seehere for our Privacy Statement.

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