program manager partner services

Teamware Solutions ( A Division Of Quantum Leap Co Nsulting .; Deutschland; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology solutions firm in Germany is seeking a Partner Operations Manager. This role involves managing operational Partner service inquiries, contract management, and ensuring compliance with financial processes. The ideal candidate has over 4 years of experience, fluent English skills, and the ability to streamline operations. This position requires on-site presence for at least 3 days a week and offers a hybrid work model.

Qualifikationen

• 4+ years of experience in contracting & order management, pipeline management, and billing execution.
• Strong capabilities in Partner service, stakeholder engagement, process optimization, and operations excellence.
• Fluent English proficiency in verbal and written communication.

Aufgaben

• Manage validation and execution of agreements and post-sales lifecycle transactions.
• Serve as the primary point of contact for operational Partner service inquiries.
• Track and communicate contract billing status to key stakeholders.

Kenntnisse

Contracting & Order Management

Pipeline Management

Billing Management

Partner Service

Process Improvement

Fluent English proficiency

Ausbildung

Bachelor’s degree in business, operations, finance or related field

Jobbeschreibung

Overview

Job Description: Location: 1 Gurgaon , 1 - Mumbai • Number of openings: 2 • Estimated start date: ASAP • Estimated end date: June 2026 and extension. max 18 months contract • Daily schedule and OT estimate: General Shift • Title: Partner Operations Manager

JD: Exp: 4+ Years Np: Immediate

We are looking for a Partner Operations Manager to join our team! The Partner Operations Manager is responsible for Partner-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The role provides direct, front line transactional support for Partners, Field sellers, and their customers. The Partner Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and with high quality for our Partners. The role requires fluency in English to support partners and ensure smooth communication across all transactional and Partner service activities. You will interact directly with Telco Partners and internal stakeholders. This is a work hybrid position requiring on-site presence for at least 3 days a week.

Get ready to join us in person! We’re excited to have you on-site for at least 3 days a week. It’s a great way to collaborate, innovate, and enjoy the vibrant energy of our Microsoft office.

Responsibilities

• Contracting and Order Management: Manage the validation and execution of agreements and post-sales lifecycle transactions, ensuring accuracy in downstream financial processes and compliant issuance of Partner contracts in accordance with Policies, Global and SOX approved deal financials.
• Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with Sales, Sales Excellence, and key subsidiary sales stakeholders for the month.
• Billing Management: Billing Execution, ensuring accurate and compliant order and invoice approval and dispatch to maximize cash flow and collectability for all invoices.
• Credit Approval management: Orchestrate Finance exception approvals on high-value credits and execution of credits and associated rebills.
• Billing status and risk management: Track and communicate contract billing status to key stakeholders, highlighting risks related to contractual requirements, Partner PO coverage, sign-offs, and credit/payment status.
• Partner Service: Serve as the primary point of contact for operational Partner service inquiries, concerns, and issues; monitor and improve partner service metrics and KPIs; handle escalations and ensure a positive customer experience.
• Process Improvement: Develop and implement processes to streamline Partner service operations; stay current on industry trends and best practices; generate reports for senior leadership and monthly business reviews.
• Go to Market and Operations Excellence: Drive consistency in processes, capabilities, and services; act as a trusted advisor to Partners and internal clients; provide scalable operational solutions across a portfolio of accounts.

Qualifications

• Bachelor’s degree in business, operations, finance or related field, or equivalent experience.
• 4+ years of experience in contracting & order management, pipeline management, and billing execution with focus on financial accuracy, compliance, and risk management.
• 2+ years of experience in contract validation, pipeline management, credit approval, and billing management; strong capabilities in Partner service, stakeholder engagement, process optimization, and operations excellence.
• 2+ years of data-driven decision-making using KPIs to monitor performance; able to act as a trusted advisor to internal and external Partners.
• Hybrid work on-site presence minimum 3 days per week.
• Fluent English proficiency in verbal and written communication.
• Preferred: 2+ years in Partner service operations, experience handling escalations, improving service metrics, and implementing process improvements; experience with Microsoft licensing concepts, contracts, quotes, and invoices; experience supporting Microsoft Volume Licensing sales and support lifecycle.

Additional skills and experiences may include familiarity with industry terms and the ability to interact with Telco Partners and internal stakeholders.