Multilingual Customer Service / Support Specialist / Order Coordinator / Kundenberater / Kunden[...]

oneflexo GmbH; Aachen; Hybrid; Vertraulich; Vollzeit

Zusammenfassung

A leading flexographic prepress company in Aachen is seeking a talented individual to join their Sales Team. The role involves delivering high-quality customer support through various channels, coaching customers on digital tools, and maintaining the company's outstanding reputation. Ideal candidates should have strong language abilities in English, German, and Dutch and a passion for learning. The company offers long-term development perspectives, a secure role, home-office flexibility, and comprehensive training programs.

Leistungen

Long-term development opportunities

Fixed salary and permanent contract

Structured training programs

Flexibility for home-office

Qualifikationen

• Ability to make complex ideas clear and simple.
• Outgoing personality fitting for a motivated team.
• Confidence with digital workflows and online tools.

Aufgaben

• Deliver proactive customer support via multiple channels.
• Represent the standards of quality and service.
• Coach customers on using online workflow tools.

Kenntnisse

Proactive customer support

Complex idea communication

Active listening

Attention to detail

Language proficiency in English, German and Dutch

Digital workflow confidence

Structured writing skills

Growth mindset

Ausbildung

Completed professional qualification

Jobbeschreibung

oneflexo is the quality leader in flexographic prepress for printed packaging in Europe.

Growing and profitable since 2002, we are today 80 colleagues working together across 3 production sites in Germany and 2 studios in Asia.

Jeffrey, our Commercial Director, is looking for strong talent to join our motivated and successful Sales Team.

We have many opportunities to develop, offer an excellent product and maintain outstanding reputation with brands, manufacturers and printers.

Tasks

• deliver proactive, personalised and competent customer support ... per telephone, per email, per video and occasionally onsite at the customer
• represent the highest standards of Quality and Service on which our successful brand was built
• coach customers how to best use our market-leading online workflow tools
• be a reliable point-of-contact for high-profile brand customers across Europe
• cooperation with Sales and Production teams in Aachen, Osnabrück, Ulm and Asia

Requirements

• crucial will be your ability to make complex ideas clear and simple to follow
• an optimistic and outgoing personality which fits our bright and motivated team
• active listening skills, a well‑organised approach and strong attention to detail
• excellent language abilities in English, German and Dutch ... because we wish to connect with our customers in their native language
• excellent writing skills with ability to clearly outline ideas in a structured, concise and compelling way
• confidence with digital workflows and online web tools
• currently located in or near to Aachen
• completed professional qualification. Technical background not a pre‑requisite. Humanities / Arts / Social Science degree holders encouraged to apply
• a growth‑mindset and motivation to learn ... we provide excellent onboarding and on‑going training

Benefits

• long‑term individual development perspective within an excellent team
• secure role in a future‑oriented company, currently leading in a growing market
• fixed salary + permanent contract ... and more
• opportunities for promotion into more senior roles in Sales
• home‑office opportunities and flexibility
• structured and comprehensive training program together with experienced and successful team members

oneflexo does many things very differently and we are here today because of our outstanding and diverse team. We invite you to apply and look forward to hearing from you :)