Lending Closet Administrator

French Consulting; Stuttgart; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A consulting firm in Stuttgart is seeking an Army Community Service Lending Closet Administrator. The role involves managing a lending program for military personnel, providing exceptional customer service during relocation supports. Candidates should have fluency in English and a passion for helping others. Full-time position with responsibilities that include inventory management and client tracking.

Qualifikationen

• Able to read, write, and speak English fluently.
• Minimum of one year of customer service experience.
• Familiar with MS Word, Excel, PowerPoint, Publisher, Access, Internet, and e-mail.

Aufgaben

• Operate the Lending Closet.
• Ensure correct client information is obtained.
• Produce and submit a weekly report on all clients with overdue items.

Kenntnisse

Fluent English

Customer service experience

MS Office Suite proficiency

Jobbeschreibung

Overview

We are looking for individuals who want to join our team in Stuttgart, Germany

Job Opening

• Title: Army Community Service (ACS) Lending Closet Administrator
• Location: Stuttgart, Germany
• Start date: TBD
• Job-Type: Full Time

Summary

Army Community Service (ACS) is a primary resource agency that delivers services tailored to the needs of the extended U.S. Army Garrison Stuttgart community. ACS’s goal is to maintain community readiness and resiliency through its wide range of proactive educational opportunities, as well as individualized counseling and coaching services.

The Lending Closet Administrator provides military personnel, Department of Defense (DoD) civilians, and their family members with relocation support services. The Lending Closet Administrator manages and executes the lending, tracking, and inventory of Lending Closet items. Providing superior customer service and assisting customers during the challenging relocation transition is key.

Qualifications

• Able to read, write, and speak English fluently
• Minimum of one year of customer service experience
• Familiar with MS Word, Excel, PowerPoint, Publisher, Access, Internet, and e-mail
• Familiarity with U.S. Army regulations and lifestyle is highly desirable but not necessary
• Able to obtain a background check

Responsibilities

• Operate the Lending Closet
• Issue and receive items in accordance with the Relocation Readiness Program standards
• Ensure correct client information is obtained and complete to track Lending Closet transactions
• Produce and submit a weekly report on all clients with overdue items
• Notify customers of overdue items via email and a follow-up phone call
• Maintain and file a hard copy of the Lending Closet contracts
• Enter transactions and contacts into the Army Family Web Portal daily
• Restock and maintain accurate inventory
• Conduct an inventory of supply items and provide a status report of the inventory quarterly
• Complete records for the disposal of all items that have reached the end of their lifecycle and remove items from inventory
• Dispose of the items utilizing on-post recycling and disposal facilities
• Choose and purchase Lending Closet items
• Maintain all Lending Closet items in safe and sanitary working order
• Clean loaner items upon each return and restock the loaner kit before placing it back into the inventory

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

Application Process

For more information, go to our website. Upload your resume directly at https://french-consulting.com/careers.

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.