IT Support (m/f/d)

Aparavi Software Corp; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A technology startup in Munich is seeking a passionate IT Support professional to provide 1st level support and manage IT assets. The ideal candidate will have at least 5 years of experience, be customer-oriented, and possess relevant qualifications. Benefits include a competitive salary, flexible hours, and a multicultural working environment.

Leistungen

Above average salary

30 vacation days per year

Company pension plan

Teambuilding Events

Free drinks and snacks

Qualifikationen

• 5 years of professional experience in IT support.
• Experience in dealing with users effectively.
• High orientation towards customer service.

Aufgaben

• Provide 1st level support via the Jira ticket system.
• Administer IT asset inventory management.
• Maintain company IT infrastructure.

Kenntnisse

IT support experience

Customer service orientation

Experience with cloud applications

Network management

Bilingual in German and English

Ausbildung

Relevant degree/qualification

Tools

Microsoft 365

Jira

Confluence

Office 365

Azure AD

Jobbeschreibung

YOU WANT TO CHANGE THE WORLD? WELCOME TO APARAVI

Want to make history with Aparavi? As a start-up company, we offer multi-cloud data management that deals with the huge volume of unstructured data that must be retained for purposes such as compliance, historical references, annual reports and analysis. We want to give companies back control of their data so that they can fully exploit their potential.

Your role at Aparavi

• 1st level support and documentation via the Jira ticket system
• IT asset inventory management
• Receiving, triaging, and recording technical requests
• Internal IT support (installation and configuration of hardware and software, diagnosis, and problem resolution)
• Internal account management (Onboarding and Offboarding)
• Administration of 1Password, Ubiquiti Unifi switches, Hubspot, Atlassian, Confluence, Jira, Office 365, and Azure AD
• Maintaining the company IT infrastructure and procuring new equipment (networking, cabling, access points, and workstations)
• IT security policies in accordance with ISO standards
• Mobile Device Management
• Administration of the Microsoft 365 admin center, Teams, SharePoint, Microsoft Azure, Microsoft Defender,
• Microsoft Outlook, Microsoft Exchange, etc. and Quarantine/Anti-spam policies
• Participating in ISO audits
• Conducting IT security training for employees
• Developing and proposing optimal solutions aligned with our business vision and culture
• Collaborating with external vendors and service partners to obtain product information and resolve technical issues

What we are looking for

A passionate IT Support to join our Munich office. No REMOTE.

What we expect from you

• 5 years of professional experience in support
• Relevant degree / qualification
• Experience in dealing with users
• Experience in the network sector
• High customer and service orientation
• Ideally experience with Cloud applications
• Passion for commissioning hardware and installing software
• Enthusiastic team player and independent work
• Business fluent in German and English

What we are offering you

• Above average salary and permanent employment
• Flexible working hours with a work-life balance
• 30 vacation days per year
• Company pension plan
• Continuous development through internal and external training programs
• Continuing education
• Teambuilding Events
• Friendly and multicultural working environment
• Modern and exciting workplace in the heart of Munich with free drinks and snacks

Our "DNA"

We are continually searching for "Aparavians" who will enrich our team regardless of their gender, nationality, ethnic origin, religion, worldview, disability, age or sexual identity.

About us

Aparavi wurde 2018 in der Schweiz gegründet. Seitdem entwickelt und vertreibt das Unternehmen mit weltweit rund 80 Mitarbeitern aus über 15 Nationen seine Data-Intelligence- & AI-Plattform in Europa und den USA. Die APARAVI Plattform verschafft ihren Kunden einen Überblick über die gesamte, eigene komplexe Datenlandschaft – unabhängig davon wo Dateien abgelegt sind. Darüber hinaus hilft die Lösung diese unstrukturierten Daten und auch deren Inhalte zu analysieren, zu verstehen, zu bearbeiten und in automatisierten Data-Lifecycle Prozessen effizient zu managen.

Contact

Interested? Looking forward to your full application under specification of your possible starting date and salary expectation to:
Geraldine Hild [e-mail]