[Hiring] Senior Telecommunicator @Cityblock Health

Cityblock Health; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading healthcare provider is hiring a remote Senior Telecommunicator to support daily operations, ensure quality assurance, and enhance team effectiveness. The ideal candidate has extensive healthcare contact center experience and strong administrative skills. This role includes member-facing tasks and requires flexibility for shift work, with benefits including health and life insurance, retirement plans, and paid time off.

Leistungen

Health insurance

Life insurance

Retirement benefits

Participation in the company’s equity program

Paid time off, including vacation and sick leave

Qualifikationen

• 5 or more years in a high-volume healthcare contact center.

Aufgaben

• Support round the clock access to care and services.
• Perform quality assurance functions and test process improvements.
• Provide real-time support in voice interactions.

Kenntnisse

Call center background

Administrative strength

Leadership presence

Ausbildung

HS Diploma or GED

Jobbeschreibung

Overview

Sep 22, 2025 - Cityblock Health is hiring a remote Senior Telecommunicator. Salary: $30.00 - $34.60 per hour. Location: USA.

The Senior Telecommunicator bridges the span of shift leaders, backstopping daily operations while striving for the success of both new and tenured members of the team. They support round the clock access to care and services, perform quality assurance functions, test process improvements, improve knowledge management and effectiveness of the team.

Role Description

• Must have a blend of administrative strength, leadership presence, and call center background is critical for success in the role.
• Must be open to 8 hour shifts or 12 hour shifts.
• Senior Telecommunicator is a pillar of the Inbound Communications team.
• Distinguished through excellence in service delivery, reliability, and operational effectiveness.
• Friendly face and guide to new and progressing employees.
• Fully remote role, requires regular work on alternating weekends.
• Approximately 75% of daily work is directly member-facing.
• Effectively task-switches between QA and member facing work.
• Completes Quality Assurance reviews to improve performance.
• Shares insight from experience and lessons learned to elevate areas of growth for the team.
• Maintains confidentiality and integrity of performance and quality records.
• Models time and task management acumen, meets deadlines, and communicates challenges.
• Offers feedback in change management cycles to address ambiguity in proposed instructions.
• Employs active listening and objectivity with both members and teammates.
• Directly intervenes or provides real time support in voice interactions with agitated or dissatisfied callers.

Qualifications

• HS Diploma or GED
• 5 or more years in a high-volume healthcare contact center

Requirements

• Must be open to 8 hour shifts or 12 hour shifts

Benefits

• Health insurance
• Life insurance
• Retirement benefits
• Participation in the company’s equity program
• Paid time off, including vacation and sick leave

Company Description

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities.

• Solutions designed specifically for Medicaid and lower-income Medicare beneficiaries
• Meet members where they are, bringing care into the home and neighborhoods
• Collaboration with community-based organizations, local providers, and leading health plans
• Equipped with world-class, custom care delivery technology
• Deliver personalized primary care, behavioral health, and social services
• Strive to ensure every person on the Cityblock team feels supported and included