Head of IT

hallo theo; Berlin; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A tech-driven company in Berlin seeks a hands-on IT Operations Lead to oversee migrations to the cloud and improve operational reliability. You will lead internal teams, manage IT service requests, and ensure systems are compliant with regulatory standards. Ideal candidates have senior experience with cloud migrations and fluency in both German and English. Join us to make impactful changes and coach a capable team in a fast-paced environment.

Leistungen

Fast-paced work environment

Opportunity for career growth

Ownership culture

Qualifikationen

• Senior experience in IT Ops and Sys‑Ops in hybrid/multi-site.
• Proven SLA, MTTR, CSAT improvements.
• Ability to simplify complex decisions for non-IT stakeholders.

Aufgaben

• Own and deliver IT migrations from local environments to the cloud.
• Manage IT service management and documentation processes.
• Lead internal teams and collaborate with external partners.

Kenntnisse

Leadership

Project Management

Cloud Migration

IT Operations

German Language Fluency

Risk Control

Jobbeschreibung

Your Mission

You’ll own our shift from local, server‑centric setups to a cloud‑first reality - and make it visible in colleagues’ day‑to‑day work across our sites. Aligned with the Director of IT, you drive end‑to‑end delivery: turn complex migrations into smooth cutovers, keep operations dependable, and uphold pragmatic, auditable platform standards. As a trusted sparring partner and hands‑on lead (no line management), you mentor teammates, steer partners to outcomes, and practice thoughtful extreme ownership so the right improvements ship, stick, and scale.

Your Responsibilities

Projects: M&A Local-to-Cloud & Tenant Alignment

• Scope & deliver migrations (identities, devices, data/permissions, mail/collab) incl. waves, cutover, rollback, hypercare.
• Execute local‑to‑cloud moves and quiet tenant alignment (incl. Microsoft) with clear acceptance & risk logs.
• Provide decision‑ready updates; hand over cleanly to run‑ops with reusable playbooks.

IT Operations

• Own ITSM (incident/request/change), catalogue/KB, KPI dashboard; turn signals into improvements.
• Run endpoint lifecycle (zero‑touch, baselines, encryption/patch, inventory/returns).
• Ensure Day‑1‑ready JML, tidy collaboration spaces, light guardrails vs. shadow IT.

SysAdmin / Sys‑Ops

• Operate IDP/SSO (roles, access reviews, least‑privilege, automated provisioning).
• Maintain baselines, monitoring/alerts, stable integrations (HR ↔ IDP/ITSM/DMS).
• Embed security hygiene (EDR, patch/backup rhythms, restore tests) and GDPR/NIS2 evidence.

Leadership & Enablement (hands‑on, measured)

• Set near‑term priorities; coach IT‑Ops/Sys‑Ops; steer partners to outcomes.
• Raise the bar on documentation, runbooks, service quality, incident/post‑mortems.
• Partner with the Director of IT on data‑driven sequencing (stabilise > standardise > scale).

Preferred Background

Must‑have

• Senior experience spanning migrations (local‑to‑cloud & tenant alignment), IT Ops, and Sys‑Ops in hybrid/multi‑site environments.
• Proven lift on SLA/MTTR/CSAT, endpoint compliance, and clean cutovers; strong change/risk control and documentation habits.
• Practical leadership of small internal teams and external partners (prioritisation, coaching, clear acceptance criteria).
• Solid grasp of permission models, retention/classification, access reviews, backup/restore evidence, and privacy obligations.
• Ability to distil complexity into decision‑ready options and to drive adoption with non‑IT stakeholders.
• German fluent; English professional.

Nice‑to‑have

• Document management governance (permissions, retention, audit trails) and self‑service enablement.
• Light automation/scripting for provisioning/reporting; capacity/cost visibility and simple ROI framing.
• Participation in restore/DR exercises; familiarity with branch/field operations and vendor consolidation.

Why join us

At hallo theo you’ll see your work matter quickly: you’ll turn complex migrations into smooth cutovers, lift operational reliability, and keep platforms tidy and auditable across offices and on‑site teams. You’ll coach a capable team, partner closely with leadership, and simplify how we work. We value clarity, craftsmanship, and results - and we expect thoughtful extreme ownership that balances autonomy with crisp alignment, so the right things ship and stick.